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iOS 3.13 unable to download new apps from App Store

There appears to be a issue again using iOS 3.1.3 which I have on my original 2G Iphone trying to download new apps from the Appstore.

Just to be clear, iOS 3.1.3 is the latest version that can be installed and be supported on the original Iphone 2G (can't update the iOS to a later version).

If you try to download/install a new app from the App Store using iOS 3.1.3 and click on the install button, it turns green and does not do anything. If you have an existing app using iOS 3.13 and there is a update for the app, then the install might download. This isn't a problem with the device needing to be restored, it is a problem with a some change Apple did on their end to the AppStore thats not compatible with iOS3.1.3.

This happened before back in Dec 2011 and it took a few weeks to get Apple to admitt it was their problem and install a fix at their end for the App Store for iOS 3.13. The Apple support people kept on telling everyone to try to restore your device which was a waste of time.

Anyone else noticing this problem? If so they need open a case ticket with Apple support to push them to fix it. Apple probably won't do anything to fix it unless enough people open a support case trouble ticket.

iOS 3.1.3, Appstore downloads using iOS 3.1.3

Posted on Jun 26, 2012 4:45 AM

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9 replies

Jun 26, 2012 5:09 AM in response to Ralph Landry1

It's not a issue if the apps are compatible with the iOS version. If you have iOS 3.1.3 and click on the install button for downloading any new app, the install button now gets distorted and turns green and does not do anything and just hangs there (no download).

I understand many new apps are not compatable with iOS 3.1.3, but in that case the AppStore would most likely give you a pop-up window message saying the app is not compatible for your IOS or the app would still download and then crash when you try to run it. What I am seeing is that it just hangs after you click on the install button. This happened before in Dec 2011 and Apple had to put in a fix in the AppStore for installing new apps and keep it backwards compatible with iOS 3.1.3.. They made a change to the AppStore but did not test if it was backwards compatible with iOS 3.1.3. Enough people have to open a case ticket and report it as a problem before they look into fixing it.

Jun 26, 2012 7:53 AM in response to 30apple

Can you name a few specific apps that exhibit this behavior? I updated several apps and installed a few new apps on my original iPhone (running 3.1.3) just last weekend, after it had been sitting unused in my truck for several months. All of the apps installed and updated successfully using the App Store app on the iPhone.

Jun 26, 2012 9:54 AM in response to 30apple

I see this issue trying to install NEW apps over the air via WIFI online. I don't think it is a issue if you purchase/download the app in Itunes on your pc then performing a iphone/device SYNC via iTunes.

Try installing "Socialcam Video Cam" app if it is not already installed on your iphone via WiFI or over the air.


The download botton works fine and let me update apps if I previously had the app installed (if compatible with iOS 3.1.3. Perhaps the apps that the INSTALL button is not downloading are not compatible with iOS 3.1.3, though I used to see a pop-up message saying the app was not compatible to be downloaded with my version of iOS in the past instead of just hanging and doing nothing.


I also seen a few others reporting having this issue in these discussion (check the latest posts), so it's not just me: https://discussions.apple.com/thread/3573774?start=15&tstart=0


https://discussions.apple.com/thread/3574451?start=135&tstart=0

Jun 27, 2012 10:31 AM in response to 30apple

I have exactly the same problem, with iOS 3.1.3 on an iPhone 3GS. The app store javascript/html/css is broken. The "install" button is misaligned, and when you try and select "install" it is interpreted as a selection of an area outside the "install" button, cancelling the operation.


Multiple people have reported the same problem. It has nothing to do with app compatibility with any iOS version - the same behavior occurs for all apps.


It is a simple fix - let's see how long it takes.

iOS 3.13 unable to download new apps from App Store

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