Skip navigation

Attchment lost in draft generated from iWork.

377 Views 5 Replies Latest reply: Jul 3, 2012 4:05 AM by antonjw RSS
ieracig Calculating status...
Currently Being Moderated
Jun 26, 2012 5:39 AM

Hi all,

When I generate an email with attachment from iWork that attachment will be lost when I resume and send that email from mail draft.

Anyone can help me?

 

Many thanks in advance!

iPad 2, iOS 5.1.1
  • Ralph9430 Level 6 Level 6 (12,460 points)
    Currently Being Moderated
    Jun 26, 2012 5:54 AM (in response to ieracig)

    The attachment should stay in the draft. Try quitting Mail and start over with a new email.

     

    Go to the Home screen and double click the Home button. That will reveal the row of recently used apps at the bottom of the screen. Tap and hold on the app in question until it wiggles and displays a minus sign. Tap the minus sign to actually quit the app. Then tap anywhere on the screen above that bottom row to return the screen to normal. Then restart the app and see if it works normally.

  • Demo Level 9 Level 9 (73,855 points)
    Currently Being Moderated
    Jun 26, 2012 6:02 AM (in response to ieracig)

    I would start with the basics. Quit the iWorks apps - which ever ones that are doing this - and quit the mail app as well, restart the iPad, and then see if it will work properly.

     

    Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button. Restart the iPad.

     

    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

  • Demo Level 9 Level 9 (73,855 points)
    Currently Being Moderated
    Jun 26, 2012 6:59 AM (in response to ieracig)

    My experiment shows the same results as what you are seeing. If I go to my email on the server, it will show the paper clip attachment indicating that there is an attachment, but when I open the email, there is no attachment in the message.

     

    I am only using Pages and not using Keynote. It does work with PDF files as you stated, but not with Word or Pages files themselves. Very odd indeed.

  • antonjw Calculating status...
    Currently Being Moderated
    Jul 3, 2012 4:05 AM (in response to ieracig)

    Totally concur that this is a generic, repeatable bug - no matter what program initially created the draft.

     

    It is an issue with the e-mail app dropping the attachment from the draft e-mail, upon send.  as a draft e-mail, the attachment is present, but gets dropped on send (no attachment visible when you look at the e-mail in the Sent folder).

     

    Just had the same issue trying to send a Word document, and it is repeatable every single time.

     

    iOS 5.1.1, iPad v3.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.