I got a new pc and installed itunes. I have all the music I purchased but playlist are blank.
When I open itunes I get a message saying that itunes did not install properly and I can not burn disc without re-installing itunes.
If I do this do I need to create a new account, or is there something else I can do?
Thanks in advance. New at this
Windows 7
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
Sorry I cant get this to work. I'm 60years old and don't know much about tech stuff. I save it to Word and then hit copy, but when I try to post it here, I don't get a paste opition.
but when I try to post it here, I don't get a paste opition.
Try using your Ctrl-V keyboard shortcut to paste.
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Dell Inc. XPS 8300
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FAC3C03711F10
Current user is not an administrator.
The current local date and time is 2012-06-26 22:08:07.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GTX 560 Ti
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.
I tried the repair from the add and remove programs. Still does not work.
🙂 Many thanks.
CD Driver Not Available
CD Driver DLL Not Available
With that one, I'd start with solution 3 from the following document:
Can not burn disc.
