HT203328: iTunes for Windows: "Error 7" message when opening iTunes

Learn about iTunes for Windows: "Error 7" message when opening iTunes
chiefsonny
Level 1 (0 points)

Q: Can not burn disc.

I got a new pc and installed itunes. I have all the music I purchased but playlist are blank.

When I open itunes I get a message saying that itunes did not install properly and I can not burn disc without re-installing itunes.

If I do this do I need to create a new account, or is there something else I can do?

Thanks in advance. New at this

Windows 7

Posted on Jun 26, 2012 1:28 PM

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chiefsonny

Q: Can not burn disc.

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  • Helpful answers

  • by b noir,

    b noir b noir Jun 26, 2012 3:08 PM in response to chiefsonny
    Level 9 (72,129 points)
    Jun 26, 2012 3:08 PM in response to chiefsonny

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • by chiefsonny,

    chiefsonny chiefsonny Jun 26, 2012 4:45 PM in response to b noir
    Level 1 (0 points)
    Jun 26, 2012 4:45 PM in response to b noir

    Sorry I cant get this to work. I'm 60years old and don't know much about tech stuff. I save it to Word and then hit copy, but when I try to post it here, I don't get a paste opition.

  • by b noir,

    b noir b noir Jun 26, 2012 4:55 PM in response to chiefsonny
    Level 9 (72,129 points)
    Jun 26, 2012 4:55 PM in response to chiefsonny

    but when I try to post it here, I don't get a paste opition.

     

    Try using your Ctrl-V keyboard shortcut to paste.

  • by chiefsonny,

    chiefsonny chiefsonny Jun 26, 2012 7:14 PM in response to chiefsonny
    Level 1 (0 points)
    Jun 26, 2012 7:14 PM in response to chiefsonny

     

    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

    Dell Inc. XPS 8300

    iTunes 10.6.3.25

    QuickTime not available

    FairPlay 1.14.43

    Apple Application Support 2.1.9

    iPod Updater Library 10.0d2

    CD Driver Not Available

    CD Driver DLL Not Available

    Apple Mobile Device 5.2.0.6

    Apple Mobile Device Driver not found.

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 003FAC3C03711F10

    Current user is not an administrator.

    The current local date and time is 2012-06-26 22:08:07.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

    Video Display Information

    NVIDIA, NVIDIA GeForce GTX 560 Ti

    　 

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 10.6.3.25 (x64) is currently running.

    iTunesHelper 10.6.3.25 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    **** CD/DVD Drive Tests ****

    No drivers in LowerFilters.

    No drivers in UpperFilters.

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

    　 

    　 

    　I tried the repair from the add and remove programs. Still does not work.

  • by b noir,

    b noir b noir Jun 26, 2012 7:18 PM in response to chiefsonny
    Level 9 (72,129 points)
    Jun 26, 2012 7:18 PM in response to chiefsonny

    Many thanks.

     

    CD Driver Not Available

    CD Driver DLL Not Available

     

    With that one, I'd start with solution 3 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install