Voice mail will not set up

I contacted Verizon first. They did all they could to no avail. They told me I would have to get help from the Apple Store.

iPhone 3G

Posted on Jun 26, 2012 5:21 PM

Reply
14 replies

Jun 26, 2012 5:42 PM in response to nolapastry

I doubt Apple would be able to help you. Voicemail is a carrier thing and Apple would have nothing to do with it.


1. Restart your iPhone


2. Make sure you have good cellular reception.


3. Make sure your voice mailbox is properly set up. You can verify this by dialing your phone number from your iPhone


4. Update to the latest iOS version


5. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.


6. If all else fails, contact Verizon again or try dropping by one of their authorized dealers.

Hope this helps, I know how frustrating this must be.

Jun 26, 2012 7:43 PM in response to nolapastry

I have had this problem with my carrier in the past. It is definitely not Apple's fault. There is nothing wrong with the iPhone (software/hardware) this is definitely a mistake by your carrier of the programming of your phone. I would say to take it to an authorized retailer, but this is something that customer phone support should easily be able to help you with. Ask to speak with a supervisor and let them know that it is a mistake in their voicemail provisioning.

Jun 26, 2012 8:18 PM in response to bryannnn

omg, the lady from Verzion just told me to press *73, send, there will be a few fast beeps, and then hit end. She said that all calls were going to call forwarding. OMG...OMG...OMG...she fixed it. Too bad the lady in the dealers store spent all that time ( an hour ) and got nothing accomplished...and thank you for pointing me in the right direction. You know what you saying..thanks soooo much 🙂

Apr 22, 2017 5:20 PM in response to bryannnn

Bryannn, Thanks so much! We went through all your steps and the fix was completing your Step 5 (5. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.). All old voicemail messages transferred over from iPhone 5S to the upgrade iPhone 7Plus and the voicemail outgoing message transferred over as well. Our carrier is AT&T, not Verizon. Glad we did not have to do another complete reset of all data backed up to iCloud as we read we would need to do in other online recommendations.

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Voice mail will not set up

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