Previous 1 2 Next 23 Replies Latest reply: Oct 9, 2012 5:08 AM by cpesantes
Orion Smith Level 1 Level 1

I've tried using GoToMeeting and Lync with my new retina MacBook Pro. However sharing my screen doesn't work, as the end-users only sees a corner of the screen. The massive HD pixel density just doesn't "push" out to the audience like it should. I've tried adjusting resolutions and it doesn't help.


Can Apple make a fix for this or is it on the app developers like WebEx and GoToMeeting to fix their apps?

MacBook Pro with Retina display, Mac OS X (10.7.4)
  • L1212 Level 1 Level 1

    I am having the same problem, I have spoken with CITRIX and they have escaleted the issue to thier engineers. I will keep you updated, let me know if you find anything out as well.

  • Orion Smith Level 1 Level 1

    Citrix just sent me an email saying it's a known issue and they should have a fix hopefully in July.


    Now if WebEx and Microsoft (Lync) would get on it!

  • L1212 Level 1 Level 1

    Thanks for the additional info Orion

  • iPodFannn Level 1 Level 1

    I am planning on purchasing the new Macbook with Retina Display, however WebEx is a critical part of my software sales job and I was concerned that it would not be compatible with the new retina display. Sounds like I was right based on this conversation!


    If any one has heard anything from WebEx iwth regards to this issue... let me know! I won't buy the computer until I know this works.

  • Brucemack Level 1 Level 1

    I am having the same issue with G2M. Still hoping for the update...

  • peterfromsarasota Level 1 Level 1

    My workaround for this GoToMeeting issue is to connect an external monitor.  Drag the windows you wanna show with GoToMeeting to the external monitor and then share the screen of the second display and do the meeting.

  • dbhoosier Level 1 Level 1

    I am having this issue with WebEx also.  Hoping for a fix soon...

  • Charleszorro Level 1 Level 1

    Don't ya hate it when you have a problem and you go the support communities and all you find are posts saying they have the same problem. I thought that was what the "I have the same problem" link was for. Misery breeds company I guess but it clogs the posts.


    So it's really refreshing having contributiors add value by telling us what they found out about the issue

    and especially to peterfromsarasota for a work-around.


    I tried this by using my iMac as the second monitor and it worked although the attendees/viewers had to deal with a massive screen resolution. So I fiddled around with the 2nd screen's resolution settings during a GTM and managed to get the"Grey Message of Despair" (ie. the rMBP re-started) but eventually found if I set the second display resolution up first, then started the meeting and shared this screen all worked well and the attendees get a reasonable vision.


    Of course it won't work stand-alone when on the road but half a loaf is better than none.


    Thanks for the workaround peteratsarasota and to others on the post especially Orion the originator

  • dbhoosier Level 1 Level 1

    I was able get around this by using SetResX (free but has to be downloaded from some odd site) and am trying the trial of SwitchResX, which works also and seems much nicer, but costs $16 after the trial ends.  With either of those two apps, you can set the resolution to 1440 x 900 standard (vs. HiDPI or retina). I have tested it with WebEx and viewers can see my full presentation/screen just fine.  I posted this in another similar thread but forgot to post it here.  Someone in the other thread suggested this and it was good advice.  WebEx is working on a fix, from what their support team says.

  • Barry Fisher Level 3 Level 3

    Not to hi-jack, but do these Switch res and the other, help smooth over viewing in MS Office apps? and other non-optimized programs?  Thanks.  Also any known downside or harm to the graphic's system? 

  • Robert450 Level 1 Level 1

    Good news ... for my company the latest update to WebEx Meeting Center fixed this problem.

  • iPodFannn Level 1 Level 1

    Awesome! Was this a recent update, something you needed to install or just now part of the package? So just to confirm, with this update you can now host WebEx meetings from your Retina Display Macbook Pro and without adjusting any screen settings, you are able to share your screen with others and ttey have no problem viewing?

  • malaco-blu Level 1 Level 1

    Can you tell us how did you do it? I tried updating the WebEx client and nothing changed.



  • Rick Warp Level 1 Level 1

    First, I found that the only GTM workaround was as others have found.  Use another display.  In my case, I have to dig out my old MBP for it.  Lousy workaround. 


    When I called, they told me that in spite of the old July promise, they won't even give an estimated date for a GoToMeeting upgrade to support all of us who bought early. 


    I'm looking for a compatible alternative to GTM.  I don't like switching, but I don't like having to keep my old MBP for just this either. 

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