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dbmac67

Q: i can't access my yahoo mail on my iPhone.  I get the error message...."The connection to the server "apple.imap.mail.yahoo.com" on port 993 timed out"......is the server having issues?  anyone else have this problem?

I can't access my yahoo mail on my iPhone.  I get the error message...."The connection to the server "apple.imap.mail.yahoo.com" on port 993 timed out"......is the apple server having issues?  anyone else have this problem?

iPhone 4

Posted on Jun 27, 2012 9:20 AM

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Q: i can't access my yahoo mail on my iPhone.  I get the error message...."The connection to the server "apple.imap.mail.yahoo.c ... more

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  • by CD-SR,

    CD-SR CD-SR Jun 27, 2012 8:13 PM in response to Beth0012
    Level 1 (0 points)
    Jun 27, 2012 8:13 PM in response to Beth0012

    Use yahoo app for iphone or add another email account as type Other and google the settings for yahoo pop access.  Worked for me, not ideal but you at least see your email.

     

    • Incoming mail server settings:
      • POP server: pop.mail.yahoo.com
      • Use SSL
      • Port: 995
    • Outgoing mail server (SMTP) settings:
      • SMTP server: smtp.mail.yahoo.com
      • Use SSL
      • Port: 465
      • Use authentication
    • Email address: Your Yahoo! Mail email address (for example,jo.bloggs@yahoo.com)
    • Password: Your Yahoo! Mail password
    • Account name/sign-in name: Your Yahoo! ID (your email address without the "@yahoo.com" at the end; for example, "jo.bloggs")

     

     

    Don't forget to go into smtp setting and add the username and password there if you want to send mail  After yahoo gets the imap issue fixed, just disable this account in iphone settings to use as a backup in case yahoo imap goes down again.

  • by EncinitasBeachBum,

    EncinitasBeachBum EncinitasBeachBum Jun 27, 2012 10:22 PM in response to EncinitasBeachBum
    Level 1 (10 points)
    Jun 27, 2012 10:22 PM in response to EncinitasBeachBum

    Just got a response from Yahoo acknowledging a problem, and offering the temporary workaround (use a web browser to access yahoo mail instead of the native mail app on the iphone.  Good to know that they know there's a problem and that they are working on it.  Hope it's fixed soon...

     

    ecently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.



    Subject
    Yahoo mail on my iphone 4 has stopped working today. I have not changed my phon
    Discussion Thread
    Response Via Email (Anglina)06/27/2012 10:09 PM

     

    Hello ,

     

    Thank you for contacting Yahoo! Mail.

    I understand you are receiving the "Invalid ID and password" error while accessing your Yahoo! Mail account using mobile device. I apologize for the inconvenience this has caused you. Let me address this for you.

    The following Yahoo! Mail Help article should be helpful in addressing your issue. Please use the link below to review the article.

    Yahoo! Mail users see "Invalid ID and password" errors when using mobile device
    ---------------------------------------------------------------------
    http://help.yahoo.com/kb/index?page=content&id=SLN7959&actp=support&locale=en_US &y=PROD_MAIL_ML&i=+6Q0pgwl9BwsA51AEAt2zg==

     

    I hope this addresses your issue. If you have any further questions or concerns about using Yahoo! Mail, please feel free to contact us at any time.

    Thank you again for contacting Yahoo! Mail.

    Regards,

    Anglina

    Yahoo! Customer Care

    Auto-Response06/27/2012 11:58 AM

     

    Thank you for contacting Yahoo! Customer Care.

     

     

     

    Yahoo! Mail users see "Invalid ID and password" errors when using mobile device

    ID: SLN7959

    Refers to: Mail , Mail Classic , Mobile Mail

     

    Does this article resolve your support incident #?   Yes | No

     


    Description

    This article addresses an issue where users are unable to access their Yahoo! Mail account on a mobile device due to an "Invalid ID and password" error

    • I can't access my Mail account.
    • I see an "invalid password" error on my mobile device

     

    Resolution

    We have received reports that some customers are unable to access their Yahoo! Mail account on a mobile device because of an "Invalid ID and password" error.

    Status: Our Engineering team is already working on the resolution now and we intend to have it corrected as soon as possible.

    Workaround: Login using mobile web browser: http://m.yahoo.com/

  • by hotpoppink,

    hotpoppink hotpoppink Jun 28, 2012 4:29 AM in response to CD-SR
    Level 1 (0 points)
    Jun 28, 2012 4:29 AM in response to CD-SR

    Don't forget to go into smtp setting and add the username and password there if you want to send mail  After yahoo gets the imap issue fixed, just disable this account in iphone settings to use as a backup in case yahoo imap goes down again

     

    Thanks:) I tried the POP avenue but I did forget to do this and wondered why I could receive but not send

  • by homanrl,

    homanrl homanrl Jun 28, 2012 5:40 AM in response to dbmac67
    Level 1 (0 points)
    Jun 28, 2012 5:40 AM in response to dbmac67

    SO, this issue is still going on this morning??? Any update from yahoo?

  • by EncinitasBeachBum,

    EncinitasBeachBum EncinitasBeachBum Jun 28, 2012 7:43 AM in response to homanrl
    Level 1 (10 points)
    Jun 28, 2012 7:43 AM in response to homanrl

    No response back from Yahoo to me yet other than the first response (posted above) from yahoo acknowledging the problem and saying they are working on it. 

     

    I still cannot access mail from yahoo imap via iphone or ipad native mail app. 

     

    I can access via web which is ok-ish temporarily (next day or so). 

     

    Signed up for a hotmail account last night and have this waiting in case yahoo doesn't fix this.  Have a gmail account that I don't use and was considering to start using that till I came across multiple horror stories about people mysteriously losing their gmail emails and there contacts.

  • by LTH777,

    LTH777 LTH777 Jun 28, 2012 7:48 AM in response to dbmac67
    Level 1 (0 points)
    Jun 28, 2012 7:48 AM in response to dbmac67

    It's back up and running on my iPhone, still no connectivity through Outlook.

  • by NC28209,

    NC28209 NC28209 Jun 28, 2012 9:00 AM in response to dbmac67
    Level 1 (0 points)
    Jun 28, 2012 9:00 AM in response to dbmac67

    Having this issue as well.  No problem connecting through Yahoo's website or through the Yahoo app, but it will not connect in order to push email to the iPhone.

  • by AdiHo,

    AdiHo AdiHo Jun 28, 2012 10:00 AM in response to dbmac67
    Level 1 (0 points)
    Jun 28, 2012 10:00 AM in response to dbmac67

    Same Problem here 2nd day with the same issue, I have two Yahoo email on the phone, the first one working fine the 2nd stopped working two days ago with same message "apple.imap.mail.yahoo.com' error. able to check email on my desktop, yahoo mobile app but not using iphone mail..

  • by anappy,

    anappy anappy Jun 28, 2012 10:09 AM in response to dbmac67
    Level 1 (0 points)
    Jun 28, 2012 10:09 AM in response to dbmac67

    I started having this problem yesterday morning and still cannot get my messages. Very frustrating especially since I've been having problems with Yahoo pushing emails for months. It's also killing my battery trying to check for mail.

  • by KiltedTim,

    KiltedTim KiltedTim Jun 28, 2012 10:24 AM in response to anappy
    Level 9 (55,083 points)
    iPhone
    Jun 28, 2012 10:24 AM in response to anappy

    So go complain to Yahoo. The problem has nothing to do with Apple at all.

  • by AdiHo,

    AdiHo AdiHo Jun 28, 2012 10:57 AM in response to dbmac67
    Level 1 (0 points)
    Jun 28, 2012 10:57 AM in response to dbmac67

    Just got this response from Yahoo help..

     

    Ricky: We have received reports that some customers are unable to access their Yahoo! Mail account on a mobile device because of an "Invalid ID and password" error.

    Ricky: Our Engineering team is already working on the resolution now and we intend to have it corrected as soon as possible.

  • by jlawsonz,

    jlawsonz jlawsonz Jun 28, 2012 11:01 AM in response to CD-SR
    Level 1 (0 points)
    Jun 28, 2012 11:01 AM in response to CD-SR

    CD-SR, Thanks for the pop & smtp info. Tried it and no luck. same status. Cannot Get Mail error.

    Works fine accessing in any other method, web, Yahoo mail app, but not iphone mail.

  • by EncinitasBeachBum,

    EncinitasBeachBum EncinitasBeachBum Jun 28, 2012 11:08 AM in response to AdiHo
    Level 1 (10 points)
    Jun 28, 2012 11:08 AM in response to AdiHo

    Glad AdiHo got the same sort of answer as I did (they know of the exact same issue we are having), and was glad to get an official yahoo link acknowledging the problem.  At least now we know someone is trying to do something about it.  Hope it's fixed soon...

     

    http://help.yahoo.com/kb/index?page=content&id=SLN7959&actp=support&locale=en_US &y=PROD_MAIL_ML&i=+6Q0pgwl9BwsA51AEAt2zg==

     


  • by jnm2003,

    jnm2003 jnm2003 Jun 28, 2012 11:09 AM in response to dbmac67
    Level 1 (0 points)
    Jun 28, 2012 11:09 AM in response to dbmac67

    CDSR'S POST WORKED!! THIS IS WHAT IT SHOULD LOOK LIKE.

     

    GO TO MAIL, CONTACTS

    SELECT ADD ACCOUNT

    FILL IN UR INFO

    PUT THIS PIC FOR YOUR INCOMING INFORMATION

    INCOMING.PNG

    THIS FOR YOUR OUTGOING

    outgoing.PNG

    AND THIS IS MY SETTING UNDER THE ADVANCED TAB

    advanced.PNG

    HOPE THIS HELPS.. AT LEAST UNTIL YAHOO SERVERS ARE BACK UP

  • by blakecorreia,

    blakecorreia blakecorreia Jun 28, 2012 11:42 AM in response to dbmac67
    Level 1 (0 points)
    Jun 28, 2012 11:42 AM in response to dbmac67

    you have to pay for yahoo to be on your mac or ipod if it is yahoo.com but if it is yahoo.ca, you should be fine

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