HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
Riolonghorn

Q: I purchased a music video and two songs, but the songs are incomplete and the video does not play. Any ideas of why?

I purchased 2 songs and a music video, but the songs are incomplete and the video does not play.

iPod classic, Windows 7

Posted on Jun 27, 2012 12:50 PM

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Q: I purchased a music video and two songs, but the songs are incomplete and the video does not play. Any ideas of why?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 27, 2012 12:52 PM in response to Riolonghorn
    Level 10 (104,453 points)
    Apple TV
    Jun 27, 2012 12:52 PM in response to Riolonghorn

    Welcome to the Apple community.

     

    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.

     

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

     

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.

     

    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.