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Nisk1012

Q: I downloaded a free app but now I have received a receipt saying i am being charged?.

I downloaded a free app but now I have received a receipt saying i am being charged?.

iPad

Posted on Jun 28, 2012 1:41 AM

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Q: I downloaded a free app but now I have received a receipt saying i am being charged?.

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  • Helpful answers

  • by thegeek,

    thegeek thegeek Jun 28, 2012 1:53 AM in response to Nisk1012
    Level 2 (200 points)
    Jun 28, 2012 1:53 AM in response to Nisk1012

    You may have done an in app purchase.

    or you may have bought an app by mistake.

  • by Nisk1012,

    Nisk1012 Nisk1012 Jun 28, 2012 2:19 AM in response to Nisk1012
    Level 1 (0 points)
    Jun 28, 2012 2:19 AM in response to Nisk1012

    No it clearly stated its a free app?

  • by thegeek,

    thegeek thegeek Jun 28, 2012 4:11 AM in response to Nisk1012
    Level 2 (200 points)
    Jun 28, 2012 4:11 AM in response to Nisk1012

    I have seen the app page

    It states that it is free but you can buy the full version from within the app.

     

    You may have done an in app purchase by mistake. Once bought you cannot return.

     

    Please be careful next time and read any message or pop up by any app rather than ignoring it.

     

    You cannot undo the purchase. Now you have bought so enjoy the full version.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jun 28, 2012 4:30 AM in response to Nisk1012
    Level 9 (59,510 points)
    iPhone
    Jun 28, 2012 4:30 AM in response to Nisk1012

    Is this the 1st time you've purchased something? Or the 1st time with that card? To verify a new card, Apple puts a hold on the card for a small amount of money. In the U.S., it's $1. Once the card is verified, the hold is removed. Perhaps that is what you're seeing.

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jun 28, 2012 4:39 AM in response to Nisk1012
    Level 7 (32,669 points)
    iPad
    Jun 28, 2012 4:39 AM in response to Nisk1012

    Nisk1012 wrote:

     

    I downloaded a free app but now I have received a receipt saying i am being charged?.

    How much does the receipt state you are being charged?

  • by Demo,

    Demo Demo Jun 28, 2012 4:52 AM in response to Nisk1012
    Level 10 (95,867 points)
    iPad
    Jun 28, 2012 4:52 AM in response to Nisk1012

    Maybe I have missed it in here somewhere .. what app is it?

  • by cheif_pohbah,

    cheif_pohbah cheif_pohbah Jan 23, 2013 2:45 PM in response to thegeek
    Level 1 (0 points)
    Jan 23, 2013 2:45 PM in response to thegeek

    i understand what you are saying, however it requires a password inorder for it to be downloaded. i have downloaded panda jam free and have been charged £34.99 on two occasions, i wouldnt have allowed my two young children to do this and i have just checked but you NEED the password inorder to process the buying of the app or any additions within the game. i hadnt given my children the password so how come i have now got two bills for £34.99?

  • by MrMagooSE,

    MrMagooSE MrMagooSE Mar 3, 2013 12:00 AM in response to Nisk1012
    Level 1 (0 points)
    Mar 3, 2013 12:00 AM in response to Nisk1012

    I have been charged huge amount 100$ (750 SEK) for "Panda Jam, 120,000 coin bundle" and have not agreed about it and not enter the password within the app.

    Hope Panda Jam developer SGN solves this or Apple makes sure it is not happen again.

    How can I cancel the purchase or complain to responsible?

  • by Sidapple123,

    Sidapple123 Sidapple123 Sep 8, 2013 12:49 AM in response to Nisk1012
    Level 1 (0 points)
    Sep 8, 2013 12:49 AM in response to Nisk1012

    Does apple put on hold amount everytime one changes password and is prompted to verify credit card details? It's happend twice with me already and no, I didn't change the credit card.

  • by Diavonex,

    Diavonex Diavonex Sep 8, 2013 12:51 AM in response to Nisk1012
    Level 9 (66,730 points)
    Sep 8, 2013 12:51 AM in response to Nisk1012

    It's probably the authorizing hold.

     

     

    If you update your billing information, the iTunes Store will place an authorization hold on your payment card account, usually in the amount of 1 USD, to verify your account information.

     

     

    http://support.apple.com/kb/HT3702

  • by bevmaccat,

    bevmaccat bevmaccat Feb 10, 2014 4:22 PM in response to thegeek
    Level 1 (0 points)
    Feb 10, 2014 4:22 PM in response to thegeek

    Feels like gobbledy gook.. What is the difference when I download the app that says it is free? I contacted iTunes about the charge of $4.99 for the free Skype from my iPad apps. They reversed the charge, explained that it was an "in app". All I did was download it period. Used it once and got a bill. How am I supposed to figure out what "in app" means. They sent me all the links so I disabled "in app", but I still don't know if I can use that Skype app now, (that I incurred a fee) already downloaded or if I'll be charged again and again. Free means free, no?

    thegeek wrote:

     

    You may have done an in app purchase.

    or you may have bought an app by mistake.

     

     

    Very confusing.