2 Replies Latest reply: Jun 28, 2012 9:13 PM by frederic1943
chris dodrill Level 1 Level 1 (0 points)

My display is showing a down arrow logo and I can't do anything else. Do I have any options?


MacBook, Mac OS X (10.4.10)
  • 1. Re: my display is showing a down arrow
    chris dodrill Level 1 Level 1 (0 points)

    here is the update to my original statement. My son is in France with our computer and he says it's a icon of a Folder with a down arrow on it. I have Googled that as well and came up empty. Anyone have a propper key and bootup solution and or suggestion.

  • 2. Re: my display is showing a down arrow
    frederic1943 Level 6 Level 6 (9,980 points)

    In the US a folder with a question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.


    Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.


    Or if you are running 10.7 Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 partition.


    When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk
    Utility and click it. When it comes up is your Hard Drive in the list on the left?


    If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.


    If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.