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Stephen Banks Level 2 Level 2

iTunes Match keeps telling me "there was a network connecton problem, please try again later..."


Is anyone else having problems accessing it? Lord I wish I could send Apple a bill for all my lost productivity futzing around with the beta bugging software.



  • dmsquare100 Level 1 Level 1

    Yes, I'm having this problem too. I thought it was just me. It was work okay last night. By okay, I mean I had a few troubles, but it went through. And then the songs that I downloaded weren't fully finished. ti was missing half the song. so I think somethings wrong. For the most part right now, it just stops on the end of the finding matches.


    UPADTE: Finally finished matching one of my songs after 30 - 40 min or so.

  • edporras Level 1 Level 1

    Down for me as well. Some of the songs got matched but for others I get error 4010.

  • DJ Leemo Level 1 Level 1

    Down for me too! (Canada)

  • zumbababy Level 1 Level 1

    Seems to be stuck on sending info to Apple then eventually gives the network connection news.  Problem is, I need the tracks for my dancing class tomorrow so I'm not sure what to do if this goes on.  Will leave it on overnight and hope for the best but I think one needs to keep telling it try again.

  • Jmar Gambol Level 1 Level 1

    It was giving me fits earlier while I was refilling my Library. It's better now but a few songs are still showing stopped err -8364 .

  • dmsquare100 Level 1 Level 1

    OK, well i guess that one song was a fluke. I had it working and now nothing. It won't even start downloading.

  • dmsquare100 Level 1 Level 1

    Restarted and it's all fine now.

  • mdg88 Level 1 Level 1

    I wasn't having any issues two days ago (on June 28). But now and for the past five hours, I've been getting the 4010 error. I've tried restarting iTunes and my computer; I've tried shutting off iTunes Match and restarting. But the error keeps popping up.


    The odd thing is that it was working fine and then suddenly stopped. I successfully matched about half a dozen songs, and then the error message kicked in. Even more odd is that the songs that were originally matched (and clearly made it into the Cloud as they show up on my iPhone) now have a "waiting" status in iTunes on my laptop.


    Has anyone found a fix? Or am I just supposed to wait it out?...

  • newok Level 1 Level 1

    I too am having troubles with iTunes match at the moment. I keep getting a 4010 error. No fixes seem to be working (i.e. turning off match then back on again, restarting etc). Perhaps there is a server issue? Not sure. Has anyone had any success?

  • mdg88 Level 1 Level 1

    There may well be an issue of some sort at Apple's end: when I tried to use my Apple Store iPhone app to make a Genius Bar appointment, I got an error message saying the app couldn't make contact. My first attempt using my computer also failed; on my second attempt, I was able to get through and make one.


    Meantime, I've lost access (but only on my computer; not on my phone) to all iTunes music that is stored only in the Cloud but not locally on my computer. Frustrating (though I'm sure glad it's not just me!)

  • drizzyman28 Level 1 Level 1

    i have this issue too since last night to now.

  • gmcc58 Level 1 Level 1

    I'm having the same problem.  I just bought the match service Friday; iTunes matched about 2/3 of my 5k song library, then started giving me 4010 errors whenever it tried uploading anything.  (But only after about 30 minutes.)  Sometimes it would upload 1 or 2 songs before failing.  I've rebooted numerous times restarted services, eventually even removed and reinstalled iTunes.  Now I don't even even have the 2/3 of the songs that were matched, and it can't even get past step 1.  I'm finding it all pretty annoying, to put it mildly.  If Apple has server overload issues, these didn't extend to their store being able to bill me the $24.95.  Their software does not handle these issues gracefully, either.  Looking at threads, this problem has existed since launch, so you'd think they could have come with some sort of official guidance about this.  I'm afraid that I've also lost the 8 hours I spent when it WAS working.

  • madmed Level 1 Level 1

    I've had this 4010 problem now for 24 hrs numerouse re-starts and start stop services to no avail.

    i had been happily using the service up till yesterday but now .....nothing.


    not happy

  • Evildude Level 1 Level 1

    Guys, I think the problem may be related to the really bad storms that hit the western area on the US Friday, including NC where apple's icloud servers are located. Not only that but a heat wave is now roasting those same parts, so that may be why itunes match is down or working slowly.

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