Currently Being ModeratedJul 12, 2012 8:00 AM (in response to Maxpower2008)
Me too. The iTunes has disappeared in all my iTunes in PC, iPod, iPad and Apple TV. Apple should give us a full explanation and compensate us for the period of suspension of the service.
APPLE, have you heard what we have said? PLEASE RESPONSE.!!!!
Currently Being ModeratedJul 12, 2012 8:29 AM (in response to Stephen Banks)
We should know whats going on at least as a itunes matach subscriber, all the icloud status said on the apple website is "online", but this is not a truth indeed!
Hong Kong Apple please explain to us!
Currently Being ModeratedJul 12, 2012 8:31 AM (in response to Maxpower2008)
Not working too (HK) . Very frustrating. Have only been using this service for 3 days and it's now under maintainence without any sign, and for more than 24 hours.
Currently Being ModeratedJul 12, 2012 8:38 AM (in response to emx_salander)
Yes, at least have a notification on Web site or email. We must ask APPLE to compensate our lost!!
Currently Being ModeratedJul 12, 2012 8:42 AM (in response to boriscky)
Not disagreeing with any of you - I said the same thing about the weekend outage we all had just recently.
Call them up, send them a feedback form and complain there. Unfortunately Apple doesn't seem to read these boards, or if they do it doesn't get to engineering. And I also think there should be a status page for iTM. Amazon has it for their Cloud Services, so why not here?
Currently Being ModeratedJul 12, 2012 9:25 AM (in response to Maxpower2008)
Wow, since I am in Hong Kong (7 years now), I've learnt to not trust any HK branch of any big company.
But I was a fool enough to think that at least Apple wouldn't let us down... I was wrong again.
I'm really regretting for having subscribed to this:
-uploading since more than 8 days, my music is still not completely up (less than 10,000 titles)
-I had only 30% matched although ALL my mp3 have artist/album/cover info
-the way it is handled on iDevices *****
and now, unreliable servers without down notice, I should just extend my dropbox/skydrive account
Currently Being ModeratedJul 13, 2012 4:20 AM (in response to koziakauzu)
back up in HK. i do actually think apple is different than other companies here. i just wish communications could be better
Currently Being ModeratedJul 16, 2012 4:10 AM (in response to Stephen Banks)
Still not working in the UK for me - iTunes match stops after it completes step 1 - anyone else having this problem?
Currently Being ModeratedJul 16, 2012 7:59 PM (in response to fathom90)
Down in Hong Kong AGAIN!!!!!
This is the most unreliable and frustrating service I have ever had the displeasure to consume.
Zero status information, zero access to music, ZERO CHANCE OF A REFUND and zero apology from Apple (not even a f#%king acknowledgement that this service is severley flawed).
Apple, please take your head out of your iCloud and show us all a bit of humility.
While we all wait for a fix, all I can say is thank goodness for VPN and Pandora!
Currently Being ModeratedJul 16, 2012 8:06 PM (in response to anattanm)
I'm getting a "Network Connection" error matching exactly one song, this evening (US customer). Going to try another system in a minute.....
Currently Being ModeratedJul 17, 2012 12:28 AM (in response to Stephen Banks)
Yay!!!! It happened again here in Malaysia as well...
Currently Being ModeratedJul 17, 2012 1:15 AM (in response to kuro23)
Still stuck at "Sending information to Apple".....
Currently Being ModeratedJul 17, 2012 3:06 AM (in response to Zala)
same problem for me in Italy.... sending information to apple...
Currently Being ModeratedJul 17, 2012 4:15 AM (in response to Stephen Banks)
This is driving me insane. All day it's been stuck at "Sending information to Apple" so I turned off iTunes Match and restarted it. Now it's stuck at "Waiting for Apple to deliver your iTunes Match results".
I'm currently in Sri Lanka, but have a UK itunes account.