Previous 1 2 3 4 5 6 Next 178 Replies Latest reply: Mar 17, 2014 9:03 AM by nebiros Go to original post Branched to a new discussion.
  • explorz Level 1 (50 points)

    After holding the option key while turning match off and then on, now it won't even complete the gathering of info about my library.  It hangs half way through.


    This totally *****!

  • mitchell209 Level 1 (0 points)

    Still not working for me and I've done the option click turn off many times. This is - by far - the worst service I have ever used from Apple. I've been trying to upload the last few hundred songs in my collection for the last /three/ days and keep getting 4010 errors or it just stops after uploading a few songs.

  • underthetumb Level 1 (0 points)

    Having the same problem here. It gets as far as "waiting for Apple to deliver..." and then either gives a 4001 or 4010 error.

  • Anean Level 1 (0 points)

    Yep, same here (Netherlands), for a few days now.


    iTnues Match does not go beyond Gathering info about yout iTunes library.


    I also have some songs that are stuck in limbo. They are waiting, waiting and waiting... even though the rest of te album has already gone through.


    Hope Apple resolves this soon.

  • bryanfromclifton Level 1 (0 points)

    To all the previous good folk who posted here. Mohave faith and patience. Apple in the southern part of the United States was hit with the worst thunder and lighting storm in decades.  The problem is due to the electrical grid and Internet connectivity. Iat Is NOT YOU or is it Apple.  The product is fine and it works great.  The match is worth it. I had $2500 worth of iTunes and my computer failed.  Once fixed the iTunes went it to action and downloaded my entire library.


    Hang in there it is coming. Once a day, maybe twice a day, turn music match off.  Wait a minute, then turn her back on, if you're lucky you will get through. I did my music match worksvfine again.


    This is temporary.



  • Blorson Level 1 (0 points)

    I've been looking at the LA Times and various other Californian news sources, I can't find reference to these storms. Surely if they were as bad as you say, affecting Apple's operations - then they would have made news?

    I hope things do get back to normal soon though, whatever the cause of the problem. I should add that I'm in Australia, so the problem seems global.

  • yazombies Level 1 (0 points)

    That would be the case if the servers were in California.  I believe the servers are in North Carolina, where there have been some seriously heavy storms.

  • bryanfromclifton Level 1 (0 points)

    I am just saying.  There are 7 states on the east coast with millions of people STILL without power.  The west coast has the fires, the mid west have fires and torandoes, east coast has Supercell thunderstorms killing people and displacing 100s of thousands.  It is either the electric grid which effects everybody.


    On the otherhand, you would think Apple would send an email to all Music Match subscribers.  But, that would be too much ammunition for the other cloud competitors.


    Folks, a fix is coming - don't ask me why I was lucky enough to get in to run after 5 times - Could it be because I have that new Verizon Fios Quantum internet connection - I don't know.  Quantum is the premium internet connection.  Could it be that other ISP providers are taking a back seat.


    Only God knows and someday in the near future, you too will be connected again and not ever know why.


    REMEMBER:  TURN MUSIC MATCH OFF, wait, restart it - that worked for me.



  • randy_m Level 1 (0 points)

    How do you know that a fix is coming?  Do you work for Apple?

  • seadragon01 Level 1 (0 points)

    does that explain why its not working in The UK either?

  • roebeet Level 2 (430 points)

    Devil's advocate.


    First off, unless you work for Apple we had no idea why the service is down (currently I have the 4010 error, and have since last night). 


    Secondly, when you're as big a company as Apple, you have redundancy, or at least you should.  So what if there were big storms in Virginia?   You think that excuse would fly on the stock market?   If their Virginia location is down, flip to the CnR and it's fixed.  We're talking about Apple, here.


    Third, it's a subscription service - we pay a yearly fee, not unlike a cable service.  When the service is down for a day, or a week, the company should do the right thing and extend our service.  Apple has not done that, at least not yet.   My service has been pretty spotty since the EO May, actually - I hit the "update iTunes Match" button and I never know how low it will take anymore.   That wasn't the case earlier this year.


    My guess is that there's something else going on - maybe they are planning some major change to iTM and these outages (and they are outages) are a pre-cursor to that.  Maybe they think that, as long as they get things ready before November, we'll forgive them.  And manybe they're right.      But for the here and now it's an outage and at the very least Apple should acknowledge it and if they wanted to the do the right thing they should give everyone an extra month of service as a way of saying "sorry about that".

  • bryanfromclifton Level 1 (0 points)

    No, I am not an employee of Apple, just a large consumer (financially, not weight wise- LOL -  I sure hope this fix comes sooner than later, sounds like a PR disaster for Apple!

  • bryanfromclifton Level 1 (0 points)

    I think the severs that are in North Carolina "feed" the severs globally. 

  • bryanfromclifton Level 1 (0 points)

    @Roebeat. Well written. I never thought about a reduncy backup.  You are correct in two more things. A.)  Apple should come clean about this since it is a global issue. B.). Everyone should get a month extra on their subscrIption.


    I am not sure why I finally got mine to work yesterday. I still say it had to do with turning off the service and repeatedly kept trying..  After 4 try's, Wallah it worked and it is still working.


    Good luck to all.

  • RaisedEyebrow Level 1 (0 points)

    Hi all, im updating from Hong Kong. I have the same error message as everyone as well. I hope Apple sends a fix soon!

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