I just sent them a very critical feeback message: http://www.apple.com/feedback/icloud.html Maybe it's pointless, but since I can't call them to yell at them, and since my nearest Apple Store is an hour away, it's the best I can do.
Btw, Amazon Cloud Services and Netlflix were hit badly by these same storms. And they were only down for about a day - no problems since, and I use Netflix daily. The Amazon service AND Netflix I was using last night as I waited/waited/waited for iTM. Amazon and Google must love this....
I understand if the severe weather where Apple's servers are located is responsible for the troubles we're all having, but this is a PAID service - Apple should post a notice that the weather may be causing outages. Netflix and Amazon did. Apple should.
I can perhaps understand if it were a free service (you get what you pay for), but in this case we're all paid subscribers. They have a fiduciary duty to inform us when there's an outage.
I also sent feedback. I hope that at least we see an acknowledgement from Apple that they are aware of the problem and have an anticipated recovery date.
I've read many posts (not just this thread) on this issue, hopelesly looking for a work-around that seems to work consistently, and people were reporting similar problems long before the recent storms that some have incorrectly attributed to this issue.
Clearly this is not a storm-related issue, but rather a systemic problem on Apple's side.
In the meantime I'll keep trying...
Btw @ anyone trying the Turn off iTM / turn on iTM solution -- not only is that not working for me today, but now iTunes Match is completely unavailable for me on that system. So be aware of this if you attempt this and it fails.
I have a second PC (also not updating) but at least I have access to iCloud and my songs. But on the PC I attempted to re-add it's completely fragged at this point.
Guess I'll have to drop feedback on them too. For over 12 hours Match hangs at "waiting for Apple to deliver your match results." Turn ITM off and back on and all tracks in the cloud go to "waiting" status. Fresh iTunes install, no difference. I agree there ought to be something posted by Apple about the issue.
Edit: After something like 15 minutes hanging, waiting for match results to be returned, iTunes will throw up an error 4001 code.
I just sent feedback as well asking for better communication about services for which we pay being unavailable. Any other service for which you pay tends to have support personel standing by to assist and a web presence to alert you to outages and updates.
Perhaps Apple hasn't figured out how to use internet services yet.
I think it is possible that the storms have something to do with it.
I use Little Snitch, and something that surprised me when I first signed up for iTunes Match was that there was a fair amount of traffic going to and from Amazon servers. I don't remember some of the other servers, but the fact that Amazon's VA data center got hit with that storm might have affected at least part of the Match services.
I also remember from reading some of the press after the Amazon data center went down was that not only was it an issue with power failures, then the backups failing, but also there was an issue with the custom Amazon back-end software that handles how to redistribute the Cloud in the event of a power failure.
A bug in their Elastic Load Balancers (ELB) software — which customers use to spread internet traffic across different Amazon data centers — caused this important service to get overwhelmed across Amazon.
It could also be something like a bug-fix or patch that rolled out and now they're having issues with.
Finally, and I'm guessing this is unrelated, but the App store had issues towards the end of this past week with corrupt App updates. Something to do with DRM, and has since been fixed.
It's my understanding that iTunes connects to Apple's NC data center (right? It is up and running?) among others, Amazon servers, and other servers owned by other companies located in the Northeast US (can't remember the names right now).
Somewhere there's an issue on their side. I agree with the call for information from Apple, but I'd be happy if it was simply fixed.
I'm Also having the same issue! but I have been downloading my Matched Music from my iPhone, the problem seems to be only on the system that matches the songs, not on the storage servers (iTunes).
Apple should at least notify its users about the issue to left no room to speculations and waste of time.
Mean while! we will have to wait!
It's still an issue and one Apple should at least acknowledge. That's the part that burns me up the most - there is zero information on this and nowhere to even contact today. Something as simple as a web portal that states "iTunes Matching is currently down, ETA TBD". If I was near an Apple store I'd be on line right now asking the Genuises to call their bosses up.
As for their data center setup, imo it's not an excuse at all. Apple is the most profitable company in the US -- there is zero reason why their data center setup should not be able to withstand a hit, be it generators that need to kick in, additional infrastructure lines or a complete CnR solution that they can flip over to in an instant. If this is the storms in the Northeast, then imo they need to take a good long look at their redundancy setup.
Amazon Cloud Services are working today. Netflix is working today. Why isn't iTunes Matching working today?
I Agree. Just checked on the Apple TV and everything SEEMS fine there, but streaming's stalling out on tracks uploaded months ago. Been through that so many times it's ridiculous, so I can't say it's really part of the more current issue - Apple servers not handling new submissions (probably any changes at all, though that's just a guess).
iTunes Match feels like a teenager in that awkward growth spurt stage. I suppose we're supposed to wait until they're done rolling it out all over the world before Apple adds the muscle necessary to properly support the load . . .
I think you're right, must be only the matching servers. On my ipad & iphone, I can download songs that are already in the cloud without any issues. But my pc continuously fails to match and upload, keeps hanging for a long time on sending info to apple, then finally a 4001 or 4010. Disabling/enabling ITM has only caused my cloud to dissapear completely from my pc. This afternoon I did get through once, so retrying may help, but genereally I think it's best to wait till this gets resolved.
But here's the main problem : so far I haven't seen any communication from Apple about this issue. I'm not gonna beg for a month's free subscription, but the least they could do is 1) acknowledge the problem, and 2) provide an estimated time of resolution.