6 Replies Latest reply: Nov 19, 2012 9:52 AM by markdgreco
ScuzZ Level 1 (0 points)

Hi all,


I tried registering my 2008 Macbook Air. It says that

"According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? ."


I was given the Macbook Air (2008) model by my dad who has upgraded to a newer Macbook Air model.


Can anyone please help me?



MacBook Air, Mac OS X (10.6.8)
  • babowa Level 7 (29,975 points)

    You really only need to register it for warranty purposes (which, in this case, would no longer be in force). I've found that when I sell Macs and call Apple to inform them, Apple never changes the records (even if they've covered by Applecare). I still have some Macs showing I haven't owned for several years. So, even if your dad called up, it may not result in them changing the record to your AppleID.


    So, if you want to pursue it, I'd suggest having your dad calling them up. If you decide not to, simply don't register it.

  • John Galt Level 8 (46,000 points)

    Simply have your Dad go here: https://supportprofile.apple.com/


    Have him sign in using his Apple ID and un-register it.


    You may then register it as your own.

  • babowa Level 7 (29,975 points)

    Thanks! Didn't realize that now works - I tried that once some time ago and still had to call Apple (the buyer needed to use Applecare and for some reason they would not believe that he owned the machine LOL).

  • John Galt Level 8 (46,000 points)

    It might still be necessary to have some semblance of proof of purchase.


    I have an iPod (personalized and purchased from the Apple Store) that I tried to register but it woudn't let me, saying "this serial number is registered to another Apple ID." The nearest I can figure is that someone must have mistyped the serial number of another iPod when registering it.


    I never resolved that problem, but it never needed service so it's a moot issue. Still, it would be nice to have had it appear in My Support Profile.

  • babowa Level 7 (29,975 points)

    Still, it would be nice to have had it appear in My Support Profile.


    I agree, but apparently having a device ID attached to your ID is as permanent as your ASC ID....

  • markdgreco Level 1 (0 points)

    On Apple support site where you register a product there is also a check box to unregister a product. I have the same problem. I purchased a used iMac and do not know original owner so i cannot contact them to unregister the product. like you i would like to see my Mac listed under "my products" weather its covered under warrenty or not.