3 Replies Latest reply: Jun 29, 2012 11:00 AM by diesel vdub
ArmanG Level 1 (0 points)

3 days ago, my phone started freezing very often. I would hold the sleep and home button for 6 seconds to restart it. After a while, it started turning off and on by itself. Just last night it had this lit up black screen. It was totally upresponsive and my iPhone did not show up in iTunes. I let the batter run out and than I charged it. It was fine for a couple of hours and than it started turning of and on by itself. It worsened to the point where right away when my iPhone 4 turned on, it turned off. Now it has a blue screen. Pressing the home and sleep button doesn't hel. It doesn't show up in iTunes either. Should I wait for it to run out of battery like last time? What can I do in the future to prevent my phone from freezing and turning off. Will upgrading it to the newest operating system help?  This phone is nearly a year and a half old. Please help.


iPhone 4
  • diesel vdub Level 7 (21,995 points)

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these steps in order until the problem is resolved.

  • ArmanG Level 1 (0 points)

    Now it started vibrating nonstop with a turned off screen. I plugged it into iTunes but it doesn't show up. Should I just let the energy run out and then plug it into iTunes and see what happens?

  • diesel vdub Level 7 (21,995 points)

    ArmanG wrote:

    Should I just let the energy run out and then plug it into iTunes and see what happens?

    Might be a better idea to try ALL of the Basic Troubleshooting steps as already mentioned to attempt to resolve the issue.