6 Replies Latest reply: Mar 5, 2015 11:47 PM by Riddick187
Greg Parks Level 1 Level 1 (135 points)

What gives? I just purchased four seasons of Breaking Bad in 1080p HD from the iTunes Store and it won't sync to my iPhone 4S.


I'm also quite annoyed that it won't play on my Apple Cinema Display monitor, but that's a separate issue. When experienced together, however, they make for some pretty maddening moments.



iPhone 4S, iOS 5.1
  • Garyuk Level 1 Level 1 (75 points)

    I am having exactly the same issue! Purchased the complete 3rd series of Sons of Anarchy which are in 1080p and I cannot sync them at all!


    Yet the tech specs for the phone clearly state this Screen resolution is fully supported.


    Seriously poor Apple.

  • wjosten Level 10 Level 10 (93,685 points)

    Read here:




    Currently 1080p content is only compatible with iPad (3rd generation), Apple TV (3rd generation), and a Mac or PC.

  • Greg Parks Level 1 Level 1 (135 points)

    Thanks. I went to an Apple Store yesterday and they thought it should work too, but then we found the same support article. Even then, they didn't know how to get the show on my phone because when I purchased the shows it only downloaded the 1080p version.


    We tried "Download Previous Purchases" (found below the list when Purchased is selected from the playlists on the left) but that said all my titles have been downloaded. It turns out, you have to click "Configure Automatic Downloads," (found to the left of "Download Previous Purchases") then choose 720p from "When downloading High Definition videos, prefer:" That will allow you to download a 720p version of the same titles without removing the 1080p version. I may be wrong, but I seem to recall that it used to download both versions automatically.


    You can also download the appropriate HD versions directly to the iOS device without syncing to the computer. See this article:



  • wjosten Level 10 Level 10 (93,685 points)

    You're welcome.

  • SwampFoetus Level 1 Level 1 (0 points)

    Although the screen resolution isn't up to 1080p, the iPhone (3GS, 4, 4S), iPod touch (> 2nd Gen) and iPad are all capable of decoding 1080p content (as long as the profile isn't too high).  I know this because whenever I use Handbrake to rip a bluray at 1080p, it works fine on all of my devices.  iTunes will even stream them over home sharing.


    However, all of this falls down if you flag a video file as HD 1080p.  I found that when I was opening my rips with Subler (to add artwork and metadata), they would no longer be visible in my shared library via my iDevices, only AppleTV 3.  This was happening because Subler was setting the HD flag to 1080p.  I found that changing this in Subler to 720p or None, resulted in the rips re-appearing in the library.


    So, this is not a device limitation, it is iTunes being restrictive.  iTunes shouldn't restrict based on video resolution, it should restrict on the encoding profile.


    I've never tried opening a purchased movie with Subler but, if you can, try re-flagging your content as 720p and see if you can now sync your 1080p content.  Don't worry, it's only a metadata flag that you're changing, it won't change the resolution of the movie.

  • Riddick187 Level 1 Level 1 (0 points)

    About 6 months ago I discovered iTunes was set by default to 720p. These MUST BE CHANGED TO 1080P!!!!!!!!.......So I installed FULL 1080P file on my laptop on iTunes...  When I download movies on iPhone 5s/iPad mini the file is 720p.... So within about 60 seconds of starting download of 1080p files into my laptop of iTunes purchases. It was at that moment that I realized it was that file my laptop has on file to sync to my Apple device...Ten minutes later when the first 1080P HD file was downloaded  I must say... The resolution is amazing... I now use this same process to install movie files from iTunes.. In FULL 1080P.. Not 720P... Works on my iPad mini also... Avatar is 5.4 GB if installed over Wi-Fi... However sync with laptop and file is 6.5 GB in size... Called Apple told them... No reply yet.... You must delete 720P files from your laptop... Look for file size in any movie purchase and you will see DOWNLOAD IN 1080P.. This will open preferences in iTunes for you to the correct tab so you can change setting to 1080p from default of 720p... DELETE any downloaded movies already downloaded into laptop... You can check file quality by right click on any movie folder and the look at movie info... Will say 720p HD... Delete to recycle bin and iCloud will appear on each movie... Now download 1080P HD file... When completed. Right click any file to verify it is 1080P HD... The sync with device...... And get ready to be upset with Apple for holding back your device for the last 2 years 3 months and 16 days......And be ready to catch your jaw from hitting the floor when you see your screen in full 1080P HD.... Apple Engineer's were asleep.....


    Here are some screen shots of 1080p installed in my iPad mini and iPhone 6 plus... Default is still set at 720p for download over Wi-Fi to iPhones/iPad/iPods




    Capture 3.PNG