Q: Apple Mobile Device USB Driver Missing

thanks for WinRAR to open the inside of the EXE. I personally used 7-Zip Portable which is also able to open the inside of some EXEs that contain other files.

OMG thank you so much. I experienced this issue for the first time ever today. I'm running Windows 10 with the latest updates and the latest version of iTunes. Spent a couple of frustrating hours searching for answers online until I found your post. Worked first time!

Are you using Windows 10 64-bit (or 32-bit, is there a 32-bit version)? I still couldn't get my iPhone 4 to recognize even after installing the AppleMobileDevice service. Not sure if its a 32-bit vs 64-bit issue. I installed and used files for 64-bit iTunes.

Hi,

I'm using Windows 10 64-bit and iTunes 12.3.3.17. The problem only started after the latest iTunes update. It initially wouldn't recognise any of my devices. I managed to get it to recognise my iPhone 6 by following Chengtai2's advice and reinstalling the iPhone driver. But it still won't recognise my iPod nano which I think is 7th gen. Windows is trying to use some generic Microsoft driver for it. If I try to reinstall the driver for the device, it tells me it's already using the right one. If I try to manually point it to the usbappl64.inst driver, it tells me this driver (and all the other Apple drivers in the same folder) isn't compatible with 64-bit. I've tried stopping and starting the Apple Mobile Support service but no joy. I give in for the moment. I can see from Apple's nano support forum that others are having the exact same problem. Waiting to see if the next iTunes update eventually fixes it.

Have you thought about reverting to your previous version or have you tried that already? I've been trying to put music on my old iPhone 4 to have around as a glorified iPod Touch, but I can't get it to recognize using the latest iTunes 12.3 on Windows 10 64-bit, nor on iTunes 10 using Windows XP. It worked before, but not sure what's changed...

yeah, but it would mean totally uninstalling and reinstalling iTunes which would be a massive pain. We have two different Windows user accounts, each linked to a different iTunes ID each of which is associated with multiple different devices. Maybe as a last resort if the next update from Apple doesn't fix the problem.

Thank the Gods for you, because I thought I was screwed following the other guys file link. It was outdated!

I've been running into a similar situation.  I rarely turn off my computer and occasionally, when I plug in my iphone 6, it won't recognize it. I'm running Windows 10 64bit (etron usb 3.0 controller).  Here was my fix without having to download or install anything manually.

- go to Device Manager

- scroll down and expand Universal Serial Bus controllers

- right click on Apple Mobile Device USB Driver and click "Uninstall". You'll get another dialog box to confirm. I left the "Delete the driver software for this device" unchecked

- go to the top of device manager to Action

- select Scan for hardware changes

Then hear the awesome tones of your iDevice that's now ready to use.

Unfortunately this still doesnt work for me Chengtai, when I click Next post selecting the folder, it gives me an error saying that Windows has found the device driver software but encountered an error while attempting to install it.

Any solutions? I have uninstalled and installed iTunes like a million times and tried all the other solutions mentioned here but it still doesnt work

This helped me!   Thank you

upasnafromsingapore wrote:

 

Any solutions? I have uninstalled and installed iTunes like a million times and tried all the other solutions mentioned here but it still doesnt work

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

Chengtaiz,

Amazing, this work right away for me! Thanks!! The first time it didn't work but then I went to Program Files (x86) instead of Program Files. You've got to follow directions.

For reference, your directions:

Chengtai2Jun 23, 2015 3:49 PM Re: Apple Mobile Device USB Driver Missing
in response to piglitloverHelpful

For anyone still having this issue, give this a shot:

First, make sure you have iTunes and Apple Mobile Device Support Installed.

1. Go to Device Manager

2. Locate your Apple device (mine was under Portable Devices. It's very possible it's somewhere else for you.)

3. Right click it and select "Update Device Driver."

4. Navigate to C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers and select that folder

5. Hit next. The driver should install and you'll see "Apple Mobile Device USB Driver" under the "Universal Serial Device USB Driver" section in Device Manager.

This solved my problem.  I appreciate the post!

Jun. 11, 2016

Problem: iTunes did not detect my iPhone 6.

Using Windows 10, Win+R run devmgmt.msc;

Apple Modile Device USB driver was not listed in expanded "Universal Serial Bus controllers" list.

Had to install manually by going to:

C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

(note slightly different path from Chengtai2's post)

right click on

usbaapl64.inf

and chose Install

with iphone 6 connected, and itunes version 12.4.1.6 running; when prompted on iphone choose "Allow" access.

a few seconds later iphone gets detected.

Problem Solved.