Q: HP scanjet 8200 inop after Leopard to Snow Leopard upgrade
-
Jun 29, 2012 5:46 AMby rkaufmann87,First look in the Printer and scanner software for Snow Leopard & Lion link to see if that is a supported device. I suspect you will find it isn't. Then your next step is to buy a third party application, I would recommend clicking VueScan and trying them, I suspect you will find success there.
-
Jun 29, 2012 6:13 AMby Used2be,The 8200 is supported in Snow Leopard, that's why I downloaded the updated drivers from the HP site. Unfortunately there was some sort of conflict so that now the file is corrupted and I'm stuck being unable to uninstall the 8200 scanner and start the install process from the beginning, which I feel would probably work fine. I've looked into the HP help forums but there isn't much there for us Apple types. My main problem now is finding a way to uninstall the scanner from the iMac, and I'm hoping someone here might be able to help. Thanks for your input.
-
Jun 29, 2012 6:24 AMby rkaufmann87,You will need to start over. First shut down the scanner and disconnect the USB cord from the computer. Then locate HP's method for uninstalling their software. Once you have successfuly uninstalled HP's software re-start the computer in Safe Mode (hold down Shift key on restart until progress bar appears) then restart normally, connect the scanner and follow the install directions in Printing Overview OS X Lion.
-
Jun 29, 2012 6:33 AMby Used2be,Yes, that's what I want to do, but since the downloaded HP driver file is corrupted I'm unable to uninstall. When I go to the uninstall folder for the HP 8200 scanner and click on that it tells me that the file is corrupted and unavailable. Is there some other way to remove all the HP scanner related stuff? That's why I think this is more of an iMac sort of problem at this point than something that can be solved from the HP side. And I'm just at Snow Leopard, not Lion. Thanks for taking the time for suggestions.
-
Jun 29, 2012 6:44 AMby rkaufmann87,I see, sorry I did not see the HP app was corrupt. You can try first running Repair Disk Permissions in Disc Utility. DU is located in Applications-Utilities-Disk Utility. After that try HP 's uninstall tool again. If it still does not work download and use AppCleaner (Google it) and use that for removing the HP app.
-
Jun 29, 2012 4:26 PMby Used2be,After a third attempt at the download of the HP drivers and files appropriate for Snow Leopard I was successful. It may have been successful on the first attempt, but I found I was trying to uninstall the original files for the earlier version HP uses to work with Leopard, which had already been replaced with the Snow Leopard version......! Therefore I was trying to uninstall files which weren't there anymore, and that's why I was getting the 'missing or corrupted' message. As usual, operator error in this case, but I hope some of you might learn from my mistake. I wish HP would have just eliminated those old files from the Hewlett-Packard bundle of folders so I wouldn't have mistakenly assumed there was something wrong with the download. Oh well, live and learn.
-
Jun 29, 2012 11:46 PMby Used2be,I believe my first two attempts at the HP download didn't finish as the size of the downloads was about half of the successful third download. My guess is that the process got far enough to eliminate earlier version of the scanner controls, but didn't give me the functional new set. Yeah, it did solve my problem and is actually a more easily usable layout for various uses of the scanner, so that's all good. Thanks for taking the time for some more experienced advice.
