6 Replies Latest reply: Jun 29, 2012 1:28 PM by Tina16
Tina16 Level 1 Level 1 (5 points)

My video will sync with my ipad but not with my iphone.  When trying to sync the video with my iphone I received the message: "...was not copied to the iphone 'Taffy's iphone' becasue it could not be found."  I see the video and it's checked.  If this has been answered some please else please direct me to the forum.

 

Thanks Tina16


iPhone 4, iOS 5.1.1
  • turingtest2 Level 9 Level 9 (54,365 points)

    What happens when you try to play the video file in iTunes?

     

    tt2

  • Tina16 Level 1 Level 1 (5 points)

    What happened is iTunes was unable to locate the file, thus it was unable to sync it with my phone.  I located it and it plays in iTunes.  I'm waiting for it to finish syncing to my phone..it synced just fine.  Question:  I added videos but often iTunes notes it can't find the videos.  They've never been moved.  Why is that?

  • turingtest2 Level 9 Level 9 (54,365 points)

    If the files are located on an external drive or network share that isn't "ready" when iTunes fires up it can sometimes think that the files are unavailable. Otherwise anything moved around by hand or a third party app can leave iTunes confused, even if you know where the files are. If you had to manually locate the file then it was "missing" as far as iTunes was concerned.

     

    tt2

  • Tina16 Level 1 Level 1 (5 points)

    There are quite a number of videos "missing".  How to I tell iTunes, "They're not missing.  They're here."?

  • turingtest2 Level 9 Level 9 (54,365 points)

    Highlight a "missing" file and press ctrl-i to Get Info. Say no/cancel when asked to locate the file, then look at the location given on the summary tab. Where is that file really? Perhaps the files need to be slid back into place, or there is a configuration problem with iTunes, or sometimes (drive offline when iTunes started) you just need to close it down and reopen.

     

    tt2

  • Tina16 Level 1 Level 1 (5 points)

    Wonderful!  Thanks!