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iTunes icon missing from Get Info & Force Quit windows

My iTunes icon has gone AWOL from Get Info and the Force Quit, but it shows up find in the dock and the application switcher.


In Get Info, I also can't click where the icon should be (e.g., in order to paste an icon back in there).


[Tried to insert screenshots here, but the upload won't work — the Insert Image button stays gray]


Any ideas, folks? Dump finder cache and/or prefs? I've already verified and repaired permissions recently (2 days ago), I've also recently deleted several caches using Onyx, in the process of troubleshooting some pinwheel and freeze problems.

Macbook Pro 13, Mac OS X (10.6.8)

Posted on Jun 29, 2012 6:02 PM

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18 replies

Jul 20, 2012 10:28 PM in response to 100 Watt Walrus

okay, i've faced the same problem as you do and had found out where the problem is.

so, the problem is located inside itune's "contents/resources/itunes.icns"


first of all, i'm running sonw leopard 10.6.8 with a macbook pro.
the problem showed up when my itunes upgraded from 10.6.1 to 10.6.3.

i've tested it by replacing the itunes.icns under 10.6.3 with the one that is under 10.6.1, and the problem was solved. one more thing that i found out during the test is that a new file was created while update, called "iTunes_Leopard.icns".


my guess is that there's a bug with the icon in the update, buy it just my guess.
hope this helps. let me know if it works for you

Sep 3, 2012 8:15 AM in response to Nomasan

One step further, two steps back


After I repaired iTunes icons another problem surfaced.


System prefs -> security, 'block all incoming connections' off, iTunes added to the list with 'allow incoming connections'. But since I repaired icons, everytime I launched iTunes I would get the same dialog "Do you want iTunes to accept incoming network connections". Answered yes, quit iTunes, relauched, same dialog again.


I followed an advice that said that in the terminal 'codesign -v /Applications/iTunes.app' should be silent or something was wrong. Apparently something was. So I reinstalled iTunes from a Time Machine backup, the icon was gone again but I got rid of the dialog.


It's one way or the other. Or repair the icon and turn off the firewall to not be bothered. But I don't want to sacrifice security for eye candy.


Please Apple fix that icon thing, that shouldn't be so difficult!

Sep 22, 2012 11:43 AM in response to 100 Watt Walrus

I findally got around to trying to fix this. I found Leopard version of the iTunes icon, and did basically what ChinHao suggested:


0) Quit iTunes


1) Applications > iTunes > (control-click) Show Package Contents > Contents > Resources


2) Remove iTunes.icns (put it somewhere else for safe keeping just in case this doesn't work)


3) Replace with iTunes.icns found elsewhere (the one I found said it was from the Leopard era)


- This step includes getting past a warning regarding permissions


4) Close everything up


5) Force Quit > Relaunch finder


I now have iTunes thumbnails again.


Granted, the icon is now not Retina quality, and the icon I now have is a much smaller file (image below). But it's getting the job done, so I'm fine with it.


User uploaded file

Sep 30, 2012 5:15 PM in response to 100 Watt Walrus

As I've seen, this bug occurs after iTunes 10.6.3, including, where also appears a new "iTunes_Leopard.icns" on the iTunes.app/contents/resources folder. Previously, there was only "iTunes.icns" on there.


I suppose that if your system runs Leopard OS, then it uses "iTunes_Leopard.icns" for the app; and if it runs Lion or newer OS, it uses "iTunes.icns". Sadly, Snow Leopard stayed in the middle.


The bug raises on Snow Leopard, where it should use "iTunes_Leopard.icns" that would work properly; but instead, uses the newer version of the icon, "iTunes.icns".


As Apple hasn't fixed this bug, not yet on 10.7, I solved it myself by going to applications folder, then secondary click on iTunes.app, click on "Show Package Contents" and going to Contents/Resources. From there, I copied both "iTunes_leopard.icns" and "iTunes.icns" to a safe place, just in case.


Again, I copied "iTunes_Leopard.icns" to another place, like desktop, and I changed its name to "iTunes.icns".Then I moved it to Resources folder, where I had to autenticate as administrator, and accepted to replace the existing "iTunes.icns"… and Voilá! I hope it works for you too.


Thanks to ChinHao, who gave me some clues for solving this.

Nov 19, 2012 10:10 PM in response to 100 Watt Walrus

I solved it myself by going to applications folder, then secondary click on iTunes.app, click on "Show Package Contents" and going to Contents/Resources. From there, I copied both "iTunes_leopard.icns" and "iTunes.icns" to a safe place, just in case.


Again, I copied "iTunes_Leopard.icns" to another place, like desktop, and I changed its name to "iTunes.icns".Then I moved it to Resources folder, where I had to autenticate as administrator, and accepted to replace the existing "iTunes.icns"… and Voilá!

iTunes icon missing from Get Info & Force Quit windows

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