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How do i reset the administrative user.

Got a new macbook pro for my son and migrated his user that had parental controles to the new system. Now i can't do anything with the system. Almost everything is locked out. I would normally reinstall the operating system but it didn't come with a disk.

MacBook Pro

Posted on Jun 29, 2012 6:11 PM

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Posted on Jun 29, 2012 6:14 PM

Log into the other account you had before you migrated his account. Reset his account to an admin account. Log into his account then delete the other account.

6 replies

Jun 29, 2012 6:15 PM in response to Ken1964

Install or Reinstall Lion from Scratch


If possible backup your files to an external drive or second internal drive.


Boot to the Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Erase the hard drive:



  1. Select Disk Utility from the main menu and click on the Continue button.
  2. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click on the Erase tab in the DU main window.
  3. Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
  4. Quit DU and return to the main menu.


Reinstall Lion: Select Reinstall Lion and click on the Install button.

Jun 29, 2012 9:27 PM in response to Ken1964

You really shouldn't need to reinstall Lion in a new computer. You can simply migrate what you want from the old computer. Is that essentially what you wish to do? See the following FAQ on the general topic of migration:


A Basic Guide for Migrating to Intel-Macs


The Knowledgebase article Intel-based Mac: Some migrated applications may need to be updated refers to methods of dealing with migrating from PowerPC chips to Intel with the Migration Assistant safely. The authors of this tip have not had a chance to verify this works in all instances, or that it avoids the 10.6.1 and earlier Guest Account bug that caused account information to get deleted upon use of the Migration/Setup Assistant. However, a well backed up source that includes at least two backups of all the data that are not connected to your machine will help you avoid potential issues, should they arise. In event it does not work, follow the steps below.


If you are migrating a PowerPC system (G3, G4, or G5) to an Intel-Mac be careful what you migrate. Keep in mind that some items that may get transferred will not work on Intel machines and may end up causing your computer's operating system to malfunction.


Rosetta supports "software that runs on the PowerPC G3, G4, or G5 processor that are built for Mac OS X". This excludes the items that are not universal binaries or simply will not work in Rosetta:


  1. Classic Environment, and subsequently any Mac OS 9 or earlier applications
  2. Screensavers written for the PowerPC System Preference add-ons
  3. All Unsanity Haxies Browser and other plug-ins
  4. Contextual Menu Items
  5. Applications which specifically require the PowerPC G5 Kernel extensions
  6. Java applications with JNI (PowerPC) libraries



See also What Can Be Translated by Rosetta.


In addition to the above you could also have problems with migrated cache files and/or cache files containing code that is incompatible.


If you migrate a user folder that contains any of these items, you may find that your Intel-Mac is malfunctioning. It would be wise to take care when migrating your systems from a PowerPC platform to an Intel-Mac platform to assure that you do not migrate these incompatible items.


If you have problems with applications not working, then completely uninstall said application and reinstall it from scratch. Take great care with Java applications and Java-based Peer-to-Peer applications. Many Java apps will not work on Intel-Macs as they are currently compiled. As of this time Limewire, Cabos, and Acquisition are available as universal binaries. Do not install browser plug-ins such as Flash or Shockwave from downloaded installers unless they are universal binaries. The version of OS X installed on your Intel-Mac comes with special compatible versions of Flash and Shockwave plug-ins for use with your browser.


The same problem will exist for any hardware drivers such as mouse software unless the drivers have been compiled as universal binaries. For third-party mice the current choices are USB Overdrive or SteerMouse. Contact the developer or manufacturer of your third-party mouse software to find out when a universal binary version will be available.


Also be careful with some backup utilities and third-party disk repair utilities. Disk Warrior, TechTool Pro , SuperDuper , and Drive Genius work properly on Intel-Macs with Leopard. The same caution may apply to the many "maintenance" utilities that have not yet been converted to universal binaries. Leopard Cache Cleaner, Onyx, TinkerTool System, and Cocktail are now compatible with Leopard.


Before migrating or installing software on your Intel-Mac check MacFixit's Rosetta Compatibility Index.


Additional links that will be helpful to new Intel-Mac users:


  1. Intel In Macs
  2. Apple Guide to Universal Applications
  3. MacInTouch List of Compatible Universal Binaries
  4. MacInTouch List of Rosetta Compatible Applications
  5. MacUpdate List of Intel-Compatible Software
  6. Transferring data with Setup Assistant - Migration Assistant FAQ
  7. OS X Lion: How to use Migration Assistant to transfer files from another Mac


Because Migration Assistant isn't the ideal way to migrate from PowerPC to Intel Macs, using Target Disk Mode, copying the critical contents to CD and DVD, an external hard drive, or networking will work better when moving from PowerPC to Intel Macs. The initial section below discusses Target Disk Mode. It is then followed by a section which discusses networking with Macs that lack Firewire.


If both computers support the use of Firewire then you can use the following instructions:


1. Repair the hard drive and permissions using Disk Utility.


2. Backup your data. This is vitally important in case you make a mistake or there's some other problem.


3. Connect a Firewire cable between your old Mac and your new Intel Mac.


4. Startup your old Mac in Transferring files between two computers using FireWire.


5. Startup your new Mac for the first time, go through the setup and registration screens, but do NOT migrate data over. Get to your desktop on the new Mac without migrating any new data over.


If you are not able to use a Firewire connection (for example you have a Late 2008 MacBook that only supports USB:)


1. Set up a local home network: Creating a small Ethernet Network.


2. If you have a MacBook Air or Late 2008 MacBook see the following:


  1. MacBook (13-inch, Aluminum, Late 2008) and MacBook Pro (15-inch, Late 2008)- What to do if migration is unsuccessful;
  2. MacBook Air- Migration Tips and Tricks;
  3. MacBook Air- Remote Disc, Migration, or Remote Install Mac OS X and wireless 802.11n networks.


Copy the following items from your old Mac to the new Mac:

In your /Home/ folder: Documents, Movies, Music, Pictures, and Sites folders.


In your /Home/Library/ folder:


/Home/Library/Application Support/AddressBook (copy the whole folder) /Home/Library/Application Support/iCal (copy the whole folder)


Also in /Home/Library/Application Support (copy whatever else you need including folders for any third-party applications)


/Home/Library/Keychains (copy the whole folder) /Home/Library/Mail (copy the whole folder) /Home/Library/Preferences/ (copy the whole folder) /Home /Library/Calendars (copy the whole folder) /Home /Library/iTunes (copy the whole folder) /Home /Library/Safari (copy the whole folder)


If you want cookies:


/Home/Library/Cookies/Cookies.plist /Home/Library/Application Support/WebFoundation/HTTPCookies.plist


For Entourage users:


Entourage is in /Home/Documents/Microsoft User Data Also in /Home/Library/Preferences/Microsoft.


Credit goes to Macjack for this information.


If you need to transfer data for other applications please ask the vendor or ask in the Discussions where specific applications store their data.


5. Once you have transferred what you need restart the new Mac and test to make sure the contents are there for each of the applications.


Written by Kappy with additional contributions from a brody.Revised 5/21/2011

Jun 30, 2012 11:06 AM in response to Kappy

OK got it. After restarting the computer the original migrated user came back with both administrative and managed access level. I had previously tried to add a new user but was not allowed. Now with the duel access level it allowed me to add an administrative user. I was able log in under this user and remove the parental controls from the original acct. Thanks for all the help.

How do i reset the administrative user.

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