Iphone 4s says disabled connect to itunes and itunes won't connect because phone locked with a passcode. I don't have the passcode to unlock the phone

Question

Iphone 4s says disabled connect to itunes and itunes won't connect because phone locked with a passcode. I don't have the passcode to unlock the phone

the iphone 4s is disabled - it says "connect to itunes". When I connect to itunes, I get the message "itunes could not connect to the iphone because it is locked with a passcode. You must enter your passcode on the iphone before it can be used with itunes"....the phone is disabled because the wrong passcode was typed in too many times and when I try to go to itunes, it won't connect the phone because the phone is locked, so how do I unlock the phone since it's disabled???

iPhone 4S, Windows XP

Posted on Jun 30, 2012 9:57 AM

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Answer 1

Jun 30, 2012 10:02 AM in response to Patricia Dresner

You can restore the iPhone from backup on the last computer your iPhone synced with, this will allow you to reset the passcode http://support.apple.com/kb/HT1414. If you do not have access to the last computer the phone synced with, you will have to force the phone into recovery mode & restore as a new device, all data on the phone will be erased http://support.apple.com/kb/HT1808.

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Answer 2

roaminggnome

Level 10

106,401 points

Jun 30, 2012 10:03 AM in response to Patricia Dresner

Do as the manaul says and restore the iphone.

If you are unable to restore, then tyep "unable to restore" into the search bar at the top of this screen by Support and read the resulting help article.

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Answer 3

modular747

Level 6

19,674 points

Jun 30, 2012 10:05 AM in response to Patricia Dresner

Restore the phone using the computer the phone was last synced with, and you won't be asked for the passcode. If you never synced your phone with iTunes on your computer, you have to force the phone into Recovery Mode, then restore. You will lose data. See this article.

iPhone and iPod touch: Unable to restore

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