iPhone 3GS Restore Error code 2009

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lardy2001 Author

Level 1

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iPhone 3GS Restore Error code 2009

Hi,

I am having on-going issues trying to restore a iPhone 3GS to it's original settings. I keep getting Error code 2009.

Details are as follows:-

iTunes version 10.6.3.25
iPhone OS version 5.1.1
Platform Windows Vista

Log file is located here.......http://pastebin.com/bEmqayJb

On occasions, I can get the restore past the usual point where is would generate the error message, which then gives me the Apple logo on my phone, before iTunes then stops working (usual "something went wrong, checking for solutions Vista message).

I have tried all of the suggested solutions on the Apple support site but to no avail, after several attempts still getting the error message or hanging issue with iTunes.

Any help greatly appreciated.

Many Thanks

Matt

iPhone 3GS, iOS 5.1.1

Posted on Jun 30, 2012 3:37 PM

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Answer 1

Jul 1, 2012 6:40 AM in response to lardy2001

hello,

my name is alyn jones.

are you using an original iphone cable or is it a third party cable?

also what security software are you running on your computer.

it sound to me like the is either conflict with the cable or conflict with security software which is causing the cabe to stop resonding thus giving you an itunes error code.

alyn.jones

http://www.mobilepartshop.co.uk

iphone, ipod, ipad technician

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Answer 2

lardy2001 Author

Level 1

0 points

Jul 1, 2012 2:30 PM in response to Alyn.jones10

Alyn,

Thanks very much for your reply and help.

I have now tried 3 different USB iPhone cables (all are genuine) and now 2 different computers but the same problem still persists.

I have de-installed my security software (was AVG) and stopped both Windows and third party Firewall from operating.

The latest attempt I made seemed to get over the stage that error 2009 or 21 appears and loads the Apple logo on my iPhone, but then, as before, soon into the apparent restore crashes my itunes, first saying "itunes has stopped working" then giving me no option but to click cancel which then closes itunes.

The log file for this particular failed restore is here......http://pastebin.com/RumScetu

I hope this further information is of some help!

Is there someway that I can restore an older version of the software - is the 5.1.1 version causing the issues do you think? If so, how can I get itunes to download and then use this older software?

Many Thanks in advance.

Matt Richardson

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Answer 3

Jul 1, 2012 3:56 PM in response to lardy2001

Hello,

Are you using the latest version of iTunes,

Also try downloading iOS 4.1 for iPhone 3GS apple is still signing this firmware.

This will rule out wether or not it's 5.1.1 causing the issue.

When doing the restore does the bar on the phone under the apple logo get far or not.

Thanks

Alyn.jones

Mobilepartshop

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Answer 4

Jul 1, 2012 4:00 PM in response to Alyn.jones10

To restore to 4.1 once you have downloaded the firmware open iTunes and plug in phone.

iTunes should find the phone and say it needs restoring, click ok and hold shirt on the keyboard whist clicking restore.

This will allow you to select the firmware saved on your computer.

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Answer 5

Jul 1, 2012 4:28 PM in response to lardy2001

I suggest trying Apple's troubleshooting steps: http://support.apple.com/kb/TS3694#error2009.

The other advice you have gotten is incorrect. FIRST, you cannot install iOS 4.1 without hacking your phone. That will fail, and you will be no wiser. As the above tip says, the most likely cause is your antivirus or firewall software blocking the update. The other possible cause is you are not connecting the phone directly to a port on your computer, but using a hub instead. Don't use a hub, and if it's a desktop or tower computer use a USB port on the back rather than the front.

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Answer 6

Jul 1, 2012 4:35 PM in response to Lawrence Finch

Apple is still signing 4.1 trust me I've just restored a 3GS to 4.1 no problem.

His problem is not caused by security software or USB hub as he has tried in other computers with no luck

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Answer 7

lardy2001 Author

Level 1

0 points

Jul 1, 2012 4:45 PM in response to Alyn.jones10

Thanks for your help guys - much appreciated.

I will give the 4.1 restore a go tomorrow - nothing to lose right?! If it doesn't work then i'm no better off than I was!

Like Alyn said - I have ceased or de-installed all third party anti-virus and firewall, software and done my best to de-activate all of similar programmes from Windows (Defender, Firewall etc). I have also used 3 different USB ports on my laptop and 2 on my netbook.

In answer to the progress of the bar below the Apple logo - if it does come up (not always) it will show about 1-3% progress before iTunes crashes. I am also running iTunes version 10.6.3.25.

Thanks again fella's.

Matt

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Answer 8

Jul 2, 2012 4:29 AM in response to lardy2001

Are you running itunes as administrator (right click on app then click run as administrator)

also have your host file ever been changed for any reason.

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Answer 9

lardy2001 Author

Level 1

0 points

Jul 2, 2012 4:06 PM in response to Alyn.jones10

Tried Version 4.01 as discussed - still no luck - a combination of iTunes crashing and now the dreaded Error 2009 again!

I am running iTunes as an administrator.

Not sure about this host file - on the iPhone or on my PC? Sorry - not that clear with host files!

Cheers

Matt

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Answer 10

brad805

Level 5

7,397 points

Jul 2, 2012 4:38 PM in response to lardy2001

Sure sounds like a computer or iTunes problem more than iPhone problem. But anyway, I like the idea of trying to Restore to 4.1 Here is the 4.1 directly from the Apple Server.

http://appldnld.apple.com/iPhone4/061-7938.20100908.F3rCk/iPhone2,1_4.1_8B117_Re store.ipsw

The only problem I see is that even when Apple Signs this Firmware, there will still be a Baseband mismatch, so you will probably get an Error. But this will be good, a new Error. Then you can try to Restore to the Current IPSW. I would also re-install iTunes on computer, and I would remove the current IPSW from your computer so iTunes can download a new copy.

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Answer 11

Jul 2, 2012 5:41 PM in response to lardy2001

Opne the hosts file with notepad. The location is:

c:\windows\system32\drivers\etc\hosts

If there are any lines that contain gs.apple.com delete the whole line. Then reboot and try again.

BTW, if there are any lines like this either you are not as innocent as you seem, or someone who uses your computer isn't 😉

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Answer 12

Jul 3, 2012 1:46 AM in response to lardy2001

Could be a driver problem, try uninstalling iTunes then download a fresh copy from apple and reinstall.

Thanks

Alyn.jones

Mobilepartshop

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