1 2 3 Previous Next 44 Replies Latest reply: Feb 23, 2014 9:46 PM by STUPENDOUS!!! Go to original post
  • 15. Re: Retina Macbook Pro - USB 3.0 not working properly?
    STUPENDOUS!!! Level 1 Level 1 (25 points)

    That's good news. I haven't done the upgrade yet. Will hopefully do this week. Great to hear of your success and glad to be of some help!

  • 16. Re: Retina Macbook Pro - USB 3.0 not working properly?
    kynerama Level 1 Level 1 (0 points)

    I also would like to run the firmaware upgrade of the Voyager Q by my VMWare Fusion virtual machine of Windos XP. Kuranuk, could you please be more specifc, step by step, on how to do the drivers instalation to make the drive recognizable? Thanks in advance!

  • 17. Re: Retina Macbook Pro - USB 3.0 not working properly?
    STUPENDOUS!!! Level 1 Level 1 (25 points)

    I would also like some clear instructions as I have no experience with Windows and updating firmware is outside of my realm of experience in the PC world. Thanks in advance from me too.

  • 18. Re: Retina Macbook Pro - USB 3.0 not working properly?
    angusfan Level 1 Level 1 (0 points)

    Isn't it ironic they have a firmware update for just WIndow's/PC when OWC is a Mac primarily selling company?! Their website address is macsales! Lately i'm pretty dissapointed in their customer service too, don't think i'll be ordering from them much more

  • 19. Re: Retina Macbook Pro - USB 3.0 not working properly?
    STUPENDOUS!!! Level 1 Level 1 (25 points)

    Someone explained to me that firmware updates are somehow more suited to a Windows kind of app. I dunno never had much problem with OWC their service communication has been consistent and I've always gotten to the problem in the end. I think it pays to try not get too emotional about tech issues. Do you have a better Mac oriented supplier in mind? If so please let me know. Cheers.

  • 20. Re: Retina Macbook Pro - USB 3.0 not working properly?
    STUPENDOUS!!! Level 1 Level 1 (25 points)

    Hi Kuranuk, I have been travelling, and just returned, still not done the firmware upgrade. I don't have Virtual PC type app. just "Wine" and wondered if you could give any more details about your successful USB 3 firmware upgrade? Thanks in advance. STU

  • 21. Re: Retina Macbook Pro - USB 3.0 not working properly?
    Barry Fisher Level 3 Level 3 (655 points)

    Well after using a rMBP since September, I bought a G-Tech 3.0 about a month ago or so, and it's really fast.  Much faster than FW 800. So as maybe the newer units aren't haveing the problem, or maybe it depends on what drive you buy.

  • 22. Re: Retina Macbook Pro - USB 3.0 not working properly?
    STUPENDOUS!!! Level 1 Level 1 (25 points)

    Oh yeah, anything recent will have the USB 3.0 firmware upgrade. I bought my Voyager Q's before the mid 2012 roll out of new MBP's & MB Air's. The upgrader app is an .exe app and I don't know anything much about running PC's or their aps. I wish OWC would write a Mac firmware updater! Anyone got any suggestions?

  • 23. Re: Retina Macbook Pro - USB 3.0 not working properly?
    clintonfrombirmingham Level 7 Level 7 (28,675 points)

    This discussion is really old - there were some problems with USB 3.0 when the 2012 models first came out but those problems have been 'fixed' for quite awhile now, with firmware and software updates.

     

    Haven't heard of anyone - recently - having USB 3.0 problems: I'd be surprised if they're still out there.

     

    Clinton

  • 24. Re: Retina Macbook Pro - USB 3.0 not working properly?
    STUPENDOUS!!! Level 1 Level 1 (25 points)

    clintonfrombirmingham wrote:

     

    This discussion is really old - there were some problems with USB 3.0 when the 2012 models first came out but those problems have been 'fixed' for quite awhile now, with firmware and software updates.

     

    Haven't heard of anyone - recently - having USB 3.0 problems: I'd be surprised if they're still out there.

     

    Clinton

     

     

    Yeah, I think I just said that, clintonfrombirmingham. But I'm struggling with the firmware update package that I got from OWC. It is a Windows .exe updater, and I couldn't Winewrap it to run on my MacBook Pro. So I was asking for suggestions. Your comment added nothing to the discussion, so why bother? I'm looking for "help" — not smug brush offs thanks.

     

    If anyone has any suggestions, thanks in advance.

     

    FYI: Here's the contents of the updater:

     

    1.png

    Content.dll

    DeviceAccess.dll

    DeviceManagement.dll

    DriverInstaller_Isis_Core_Log.txt

    DriverInstaller.exe

    Drivers

    i386

    DPInst.xml

    DpInst32.exe

    PlxUsb.cat

    PlxUsb.inf

    PlxUsb.sys

    FirmwareUpdater_Isis_Core_Log.txt

    FirmwareUpdater.exe

    FirmwareUpdaterSupport

    Branding

    Branding.xml

    DefaultLogo.bmp

    image_0525_3100.bmp

    image_0525_3101.bmp

    image_0525_3102.bmp

    image_0525_3110.bmp

    image_0525_3111.bmp

    Product.ico

    Firmware

    SSI.bat

    U3100_Firmware.pfw

    U3100_Firmware.pfw.bak

    U3100_Release_D120713_Voyager.pfw

    U3100_Release_D120713.pfw

    U3101_Firmware.pfw

    U3102_Firmware.pfw

    U3110_Firmware.pfw

    U3110_Patch.pfp

    U3111_Firmware.pfw

    UpdateInfo.xml

    Voyager.bat

    U3100_Firmware.pfw

    Flashes.xml

    Storage.dll

    Thumbs.db

    Utils_ISIS.dll

    XML.dll

  • 25. Re: Retina Macbook Pro - USB 3.0 not working properly?
    clintonfrombirmingham Level 7 Level 7 (28,675 points)

    So you're having problems installing an OWC firmware update for a USB 3.0 device? I didn't mean to sound smug at all and I apologize if I seemed to be so... but it's not really clear if you're having trouble with a USB 3.0 device or not.

     

    Clinton

  • 26. Re: Retina Macbook Pro - USB 3.0 not working properly?
    STUPENDOUS!!! Level 1 Level 1 (25 points)


    clintonfrombirmingham wrote:

     

    So you're having problems installing an OWC firmware update for a USB 3.0 device?

    Did you read the whole discussion? I was in on this discussion months ago. I contacted OWC first, found out about, chased up and finally received the USB 3.0 firmware updater. I then posted a link to it, since then I travelled overseas on a job, and now I'm back, and yes I am struggling with the PC aspects of the FW Updater (as I've mentioned a few times).

  • 27. Re: Retina Macbook Pro - USB 3.0 not working properly?
    clintonfrombirmingham Level 7 Level 7 (28,675 points)

    Yeah - I've been following this discussion for awhile now - I thought that your problem was solved, though. Sorry.

     

    Have you contacted OWC again? I know that with my Crucial SSD firmware updates, I just download an .iso image, burn it to CD, and boot with it (the CD is actually named "WIndows") and apply the firmware update. The link you've given is to a zip file that says "32-bit XP only" so I don't really see how you're going to install it using a Mac (running Parallels and XP may do it - or not). If I were you, I'd contact OWC and explain that you need a MAC-oriented firmware update package. Even though you've already contacted OWC, I'd try again - surely this update isn't for XP users only? Or maybe it is...


    Clinton

  • 28. Re: Retina Macbook Pro - USB 3.0 not working properly?
    STUPENDOUS!!! Level 1 Level 1 (25 points)

    We do not have an OS X updater at this time. We rely upon the manufacturers of the chipsets for firmware updates to their chipsets and as such the OS specific variants as well. As of now they have only released an updater compatible with Windows.

     

    Sincerely,

    OWC Chris

    Technical Customer Service Representative

    Other World Computing, Inc. (OWC)

    OWC.net, Inc.

  • 29. Re: Retina Macbook Pro - USB 3.0 not working properly?
    STUPENDOUS!!! Level 1 Level 1 (25 points)

    Hi Kuranuk, I have followed your description as well as I can, I have VMWare Fusion running Windows XP 32-bit, but when I try to run the firmware updater, I get error messages. I have found the Device Manager folder, but I don't understand "compmgmt.msc" and how I get to manually install the drivers for the "Upgrade Device" bridge etc... Are you able to give me some clear steps? Much appreciate it. Cheers, STUART