HT1918: Change or remove your payment information from your iTunes Store account (Apple ID)
Learn about Change or remove your payment information from your iTunes Store account (Apple ID)
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All replies
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Helpful answers
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Sep 20, 2012 7:39 AM in response to Lopezieby Emily.Barry,How do u reset your apple security questions? I've been trying for days and nobody seems to know what to do.
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Sep 21, 2012 5:42 PM in response to Emily.Barryby Nothanks18,I've had an open support ticket on it for two months and they don't have a clue
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Sep 22, 2012 4:04 PM in response to Lopezieby devinfromcharlotte,You can contact the Account Security team by following these steps:
Please navigate to:
https://expresslane.apple.com/
Choose:
iTunes > iTunes Store
Then for Topic choose
Account Management > Lost or Forgotten Apple ID password (any concerns regarding security questions also fall under this category)
Choose Continue
You will be given the options to Talk to Apple Support Now or Call Apple Support Later, please choose the option that works best for you. If the hold time is long, you might only have the option to talk with them later.
If outside the US or Canada, and your country has Apple Phone Support, you must call and ask for The Account Security Team. They will then ask some security questions. If resetting your Security Questions, you must have a Credit Card on file so they can reset your Password First, then they can help reset your security questions. You should be able to add a credit card via iTunes or appleid.apple.com> Billing. <-- Very important, or they can nto assist you!!!
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Dec 8, 2012 7:46 AM in response to Winston Churchillby ThePieGuy,we cant ******* change our **** answers because we need to type our security questions to begin with. WE are all HERE because we dont know our security questions. you sent us to the same place where we ncat get anything done. we go to appleid.apple.com and click pawwsord and security but that is the **** problem we need to enter our security aswers but WE DONT KNOW THEM *** DO WE DO
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Jan 8, 2013 5:02 PM in response to ThePieGuyby Suanrong,i am also so frustrated.i don't know the answers.but apple push me to answer it.***...... I CAN'T PURCHASE ANY SONG FOR 6 MONTHS AND DID'T GET ANY HELP FROM APPLE.COM.
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Feb 2, 2013 10:20 AM in response to Lopezieby munem,help me security question i cant remember please help me
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