5 Replies Latest reply: Jul 1, 2012 11:30 PM by caseclosed
caseclosed Level 1 Level 1

I just got a iphone 4s a two days ago and yesterday when I tried to sync it on my itunes it didn't work. I've updated my itunes to the latest version and have also tried shutting the phone and laptop and restarting them again but it still doesn't work. Also, when I tried to sync my ipod nano (3rd gen), it suddenly wouldn't work either and both won't even charge on my laptop.

iPhone 4S, Windows 7
Reply by randers4 on Jul 1, 2012 10:09 PM Helpful

If the laptop doesn't recognize them it could be a problem with the Apple Mobile USB Driver; #4 at the bottom of http://support.apple.com/kb/TS1538.  If that isn't it, make sure your usb cable is good (try another one if you have one).

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