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iCloud server not responding

I have the message "Back to My Mac isn't working properly because the server isn't responding". I tryed to turn off Mack to My Mac and I tryed again but nothing changed?


Can somebody help me what to do?

iMac (27-inch Mid 2011)

Posted on Jul 2, 2012 2:45 AM

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33 replies

Jul 2, 2012 8:25 PM in response to viperduude

Here's someting crazy. While at the office and unable to connect to Back to My Mac, I noticed my home computer showing up under Shared. I shared its screen (successfully), opened System Preferences, and saw the error message we are all seeing.


It seems to be a logon issue. When I got home and tried connecting from my home computer I again got the message that the server is not responding. It seems once you log off from Back to My Mac (or put your computer to sleep), you then have the problem of not being able to connect.

Jul 3, 2012 2:05 AM in response to abogdan

I was having the same problem but found a solution that worked for me.


1. From the iCloud System Preferences pane, uncheck the Back to My Mac checkbox to turn it off.

2. Open the Keychain Access app (in Applications/Utilities).

3. Click the "System" keychain (You'll see keychains near the upper left of the app window).

4. Make sure "All Items" is selected in the "Category" box below.

5. In the results showing to the right, look for any key whose "Kind" is "Back to My Mac key."

6. Delete the key(s), authenticating with your password to do so.

7. Back in the iCloud System Preferences pane, re-check the Back to My Mac box.


At this point, Back to My Mac started and the "server not responding" message did not appear.

I'd tried unchecking and re-checking several times before to no avail. I hope it works for everyone.

Maybe the keys we had were tied to MobileMe and became invalid when MobileMe shut down?

iCloud server not responding

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