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App disappeared from Purchases list?

Hi, I bought and have been playing GTA: San Andreas since around its release on the Mac. I tried to download the 4GB update yesterday but had some internet issues and it kept cutting out. Eventually the download finished, but when I went to open the game it came up with a message saying: "“Grand Theft Auto San Andreas” is damaged and can’t be opened. Delete “Grand Theft Auto San Andreas” and download it again from the App Store." I assumed my internet connection cutting out every so often had caused something to mess up. I went back to the App Store to re-download the game to find that San Andreas wasn't on my Purchases list.


My question is, how can I get the game back without having to repay? I don't have the recepit Apple sent me but I do have proof I've owned the game because the icon is still on my Launchpad and get that error message.


Thanks in advance.

iMac, Mac OS X (10.7.4), Mac App Store

Posted on Jul 2, 2012 3:12 AM

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2 replies

Jul 2, 2012 4:48 AM in response to Willosaur

You can re download without having to re purchase the app but first delete the app from your Mac using this free utility > Download AppCleaner for Mac - Uninstall your apps easily. MacUpdate.com


That will uninstall the app and all the associated files.


How to re download apps from the Mac App Store:


Open the App Store. From the menu bar click Store > Sign In


Click Purchases from the top of the App Store window.


Select which apps you want to re download. Then right or control click where you see Installed then click Install.


Make sure and use the same Apple ID used for the original purchase.

Jul 2, 2012 7:41 AM in response to Carolyn Samit

Or you could try it Apple's way, first, without downloading anything:


http://support.apple.com/kb/HT4673


And the FAQ:


http://support.apple.com/kb/HT4461


Apple's way is not always the best, but I'd exhaust easy options before downloading something unknown to solve a problem.


[Update]


Also see this thread: https://discussions.apple.com/thread/3745885?answerId=17632750022#17632750022


Your app may have been moved.


Message was edited by: Matt W (TechnicalMac)

App disappeared from Purchases list?

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