New podcast app not streaming or downloading CNET HD or HQ video podcasts

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Level 1

28 points

New podcast app not streaming or downloading CNET HD or HQ video podcasts

Every thing seems to be going pretty well with the new Apple podcast app, except that it will not stream or download any CNET HD or HQ video podcasts to my latest generation Wi-Fi iPad. All software on the iPad is up to date and all other podcasts I subscribe to are working just fine.

When I attempt to stream the CNET video podcasts, it seems to try to load for one or two seconds and then drops back to the home screen. When I try to download one of the CNET video podcasts I get a failure message reporting that it isn't available.

I can download and play the CNET video podcasts from both of my Macs and from any of the Apple TVs in the house.

I haven't been able to find any other reports of this issue in these forums or on the Internet in general so I'm thinking that it might be a configuration issue on my iPad…? Is anyone else experiencing this issue with the CNET HD and HQ video podcasts? Any ideas?

Thanks in advance for any help.

Posted on Jul 2, 2012 9:23 AM

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Answer 1

Jul 2, 2012 2:55 PM in response to WGQ

I'm with you and can't belive no one seems to notice this from Apple and Cnet to any useres. I posted a thread on MacRummors and NO ONE responded.

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Answer 2

WGQ Author

Level 1

28 points

Jul 2, 2012 3:23 PM in response to William Julien2

Good to know that there is at least one other person experiencing the same issue. It must be working ok for some people, either that or CNET's audience numbers are really, really low and it isn't being noticed (I can't believe that).

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Answer 3

WGQ Author

Level 1

28 points

Jul 3, 2012 4:46 PM in response to WGQ

I heard back from CNET today. Their support bot named 'Jen' didn't understand that I was referring to streaming OR DOWNLOADING podcasts from iTunes, not streaming videos. Here's the response:

"We are sorry to hear that you are having trouble viewing CNET Streaming Videos. In order to view CNET videos, you will need to have the latest version of Flash installed in your browser and you also must not have any ad-blocking software or add-ons running.

We also recommend that you visit our troubleshooting page where you will find the minimum requirements, troubleshooting tips and instructions on how to request technical assistance for more complex video questions:

http://cnet.custhelp.com/app/answers/detail/a_id/1605

Then, if you are still having trouble, please let us know and we will investigate further.

Sincerely,

Jen

CNET Customer Help"

I will keep trying.

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Answer 4

WGQ Author

Level 1

28 points

Jul 3, 2012 5:10 PM in response to WGQ

More info...

If you go into iTunes>More>Podcasts and select your favorite CNET video podcast, it will stream or download just fine. Therefore, this is clearly not an iOS/device video compatibility issue. This is a problem with the new iOS Podcast app or a problem with the way it interacts with CNET. Either way, I'm surprised that a lot more people aren't experiencing and complaining about the problem.

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Answer 5

Jul 4, 2012 11:06 AM in response to WGQ

Agian it's not just Cnet. I found others that do the same thing. I belive it is a bug in the App since these Podcasts work fine with other Podcast Apps. Funny that Cnet did an artical (lin below) about the Podcasting App but failed to even use one of their own Poidcast in it. I sent an email to the arthour (Matt Elliot) asking him to try a Cnet video Podcast. It is very strange how everyone is so oblivios to such an obvios oversight.

http://howto.cnet.com/8301-11310_39-57463049-285/getting-started-with-apples-pod casts-app/]

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Answer 6

TyLaw

Level 1

6 points

Jul 10, 2012 6:06 PM in response to WGQ

Same issue here. No resolution yet.

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Answer 7

Jul 11, 2012 9:55 AM in response to WGQ

I have this issue too, and some episodes are even shuffled with no order at all. It must be the Podcasts app since they work fine everywhere else...

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Answer 8

Jul 11, 2012 10:07 AM in response to WGQ

And may I also add that it keeps crashing from time to time.

I'm using unmodified up to date iPhone 4S

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Answer 9

Jul 12, 2012 4:40 AM in response to WGQ

I have 3 video podcasts on my iPad, all downloaded through ITunes and synched with the iPad. They play fine through the normal "Video" app, but the new Podcast app will not play the video. All I get is audio.

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Answer 10

Jul 12, 2012 4:53 AM in response to JohnLMills

Ok, I have to add this. I've just followed the advice in the Apple Support pages. Turned off the app, (by clicking back to the home page, then double clicking and turning the app off from the bottom of the screen), then rebooted the Ipad, and guess what, the app now plays video! Seems a bit quirky but I'm just glad it's working now.

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Answer 11

Jul 12, 2012 5:00 AM in response to JohnLMills

Great! Sadly it does not solve the other issues ;)

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Answer 12

WGQ Author

Level 1

28 points

Jul 13, 2012 2:32 PM in response to JohnLMills

@ JohnLMills - you say that a reboot enabled you to play video, but you didn't specify whether or not that included CNET video podcasts. Please let us know if you can stream or download/play any CNET video podcasts, CNET Update for example.

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Answer 13

WGQ Author

Level 1

28 points

Jul 13, 2012 2:34 PM in response to WGQ

If ANYONE who happens to browse this thread can stream or download/play a CNET video podcast using the new iOS Podcast app, please take 2 seconds to drop a post here to let us know, and please let us know which Podcast is working for you.

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Answer 14

TyLaw

Level 1

6 points

Jul 16, 2012 6:36 PM in response to WGQ

I as able to get the Rumor Has It to work. None of the other podcasts work. I am able to stream it through the podcast app.

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