1 Reply Latest reply: Jul 2, 2012 1:39 PM by Kenichi Watanabe
asma1 Level 1 Level 1 (0 points)

my ipod shuffel can not be sync & restore

please help me


iPod shuffle, Windows XP
  • Kenichi Watanabe Level 7 Level 7 (30,460 points)

    Did this work before, and is not working now for some reason?  Or is this the first time you are connecting this shuffle to this computer?

     

    If you have not already, shut down (power off) your computer.  Use this procedure to reset the shuffle

     

    http://support.apple.com/kb/HT1655

     

    Disconnect all USB devices from computer (including USB hub).  Connect only standard keyboard and mouse, if it's a desktop computer.  Start up computer.  Run iTunes.  Connect shuffle.