Password allowance loop when trying to deinstall/install Adobe CS3 & CS6

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Jacob Ristau Author

Level 1

0 points

Password allowance loop when trying to deinstall/install Adobe CS3 & CS6

I just purchased a new MacPro to upgrade an old MacPro from 2004.

I had Adobe CS3 on my old machine, which I migrated over to my new MacPro.

I went to the Application > Utilities > Add or Remove Adobe Creative Suite 3 Design Premium

to initiate the removal of the software prior to installing Adobe CS6.

Upon opening this application I get a dialog pane that says:

Setup wants to make changes. Type your password to allow this.

The pane disappears, then reappears a fraction of a second later, then loops indefinitely like this. I’ve punched in my password up to 25 times, and it still keeps looping back.

Hoping this was isolated to some fluke of the migration I tried to install CS6 anyway without removing CS3. However, after opening the installation app, then keying in the serial number, I get the same dialog pane with the exact same message.

What can I do to resolve this?

I’m loved in as myself/Administrator, and the dialog reacts differently if I type a different password, so I know it recognizes my password as correct, it just keeps asking for it ad infinitum.

Mac Pro (Mid 2012), Mac OS X (10.7.4), Adobe Products

Posted on Jul 2, 2012 10:37 AM

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Answer 1

Linc Davis

Level 10

209,547 points

Jul 2, 2012 11:08 AM in response to Jacob Ristau

Are you able to authenticate to install other software, not from Adobe?

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Answer 2

Jacob Ristau Author

Level 1

0 points

Jul 2, 2012 11:58 AM in response to Linc Davis

Nope, this pane is iterally the first thing to pop up after attempting to open the program with the Deinstaller for CS3.

With the CS6 installer, it’s immediately after I click instal (which is after I authenticate with Adobe), so this is th first system dialog that appears to ask anything like an Authentication.

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Answer 3

Linc Davis

Level 10

209,547 points

Jul 2, 2012 12:52 PM in response to Jacob Ristau

I'm not sure I understand your response. Are you having problems with anything other than Adobe software?

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Answer 4

Jacob Ristau Author

Level 1

0 points

Jul 2, 2012 1:46 PM in response to Linc Davis

I haven’t tried to install anything else, so I guess I haven’t run into the authentication issue elsewhere. I can login to my accont, which is listed as the Admin, in SysPrefs.

I also spoke briefly to Apple (now they’re unavailable), and the support person had me reassert my Read & Write privledges on the Get Info pane of my Hard Drive, make myself the owner (again) and apply those to all contained items. Once this was done I recieved a slew of errors following this format:

System extenions cannot be used

The system extension "/System/Library/Extensions/*insert multiple extension titles here*" was installed improperly and connot be used. Please try reinstalling it, or contact the product's vendor for an update.

Thanks for taking the time to help with this Linc, it’s appreciated.

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