stedwick
Level 1 (6 points)

Q: Downloading apps stuck on waiting...

For the past few days I've been unable to download any apps from the App Store on my iOS devices, including the iPad and iPhone. I click "install", it asks for my password, it goes back to the home screen and the icon pops up and it says "waiting…" underneath, and then nothing ever happens. It's just stuck on waiting forever. It's basically what you would expect would happen if the store was down or my internet was down, except neither is the case.

 

I called Apple support and the only thing they had to offer was to do a factory reset on both my iPad and iPhone. I'd rather not do that because it's a pain. Plus, how can it be a hardware problem when it's happening on BOTH of my devices? It sounds like a problem with my account on their end, but they had no idea.

 

Has this happened anybody else? Anybody have any ideas?

 

For the record, I can still download apps onto my computer in iTunes and then sync those apps to my devices, I just can't download apps directly from my devices. Very strange.

 

Thanks for any help you guys can offer! =)

 

Philip

iPad (3rd gen) Wi-Fi + Cellular, iOS 5.1.1

Posted on Jul 2, 2012 12:59 PM

by stedwick,Solvedanswer
stedwick stedwick
Level 1 (6 points)
A:

I fixed it from another post: go into iTunes -> more -> downloads and look for stuck downloads there. It's non-obvious, but it's also not difficult. Delete all the downloads in progress in iTunes and then try downloading apps again.

 

I guess if you have one download stuck anywhere, it screws up all downloads everywhere.

 

Anyway, worked for me. Whew.

Posted on Jul 2, 2012 1:07 PM

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Q: Downloading apps stuck on waiting...

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  • by hljboss,

    hljboss hljboss May 11, 2013 8:28 PM in response to stedwick
    Level 1 (0 points)
    May 11, 2013 8:28 PM in response to stedwick

    There's another possible issue that was what caused this same problem for me:  Your iPhone or iPad is full!  If you don't have enough storage space left on your device, apps can sit there in "waiting..." status without giving you an error message telling you why they are not downloading.  No amount of clicking, resetting, deleting, etc. will solve this problem

     

    Just clear out some music, photos or whatever to open up storage space, and then sync your device, and all should be well.

  • by limhjf,

    limhjf limhjf Jul 8, 2013 11:57 AM in response to stedwick
    Level 1 (0 points)
    Jul 8, 2013 11:57 AM in response to stedwick

    I found a pretty neat solution. I went to App Store, under purchases, I tapped on one of the previous apps, it somehow started to download ALL my apps!

     

    Apparently, my apps were ALL stuck at waiting once restored from iCloud in beta 3 of iOS 7. Its fine now.

  • by Neto,Helpful

    Neto Neto Jul 10, 2013 1:53 AM in response to stedwick
    Level 2 (283 points)
    Jul 10, 2013 1:53 AM in response to stedwick

    If you want to get rid of the "Waiting..." app and you don't get the x to delete it:

     

    Settings -> General -> Usage -> wait the Storage to load, then click show all apps.

     

    Find the app you want to delete, click, delete it and redownload.

  • by myla carmina,

    myla carmina myla carmina Aug 6, 2013 11:52 PM in response to Demo
    Level 1 (0 points)
    Aug 6, 2013 11:52 PM in response to Demo

    Hi, i did already what you've said here but to no avail, not once but it says " cannot conect to i tunes this time" ..:(

  • by GloryB,

    GloryB GloryB Aug 16, 2013 5:06 PM in response to hljboss
    Level 1 (10 points)
    Aug 16, 2013 5:06 PM in response to hljboss

    hljboss, thanks so much. What you said to do worked for me!

  • by BNHWin,

    BNHWin BNHWin Aug 18, 2013 8:06 PM in response to stedwick
    Level 1 (0 points)
    Aug 18, 2013 8:06 PM in response to stedwick

    I have tried everything in this post, and nothing is working for my 2 apps that are frozen in "Installing".  I have had this iPad mini for les than 2 weeks and had this problem twice now.  The first time I did a factory reset and got rid of everything.  I am trying to avoid it this time. 

     

    This morning my husband tried to download 2 apps via WiFi at Home Depot and it is stuck again. I tried to download them again connected to the computer/iTunes and it switched to being stuck on "Installing" now. And occasionally I can hold down the installing app in "Purchases" in the App Store and it will open the app. But it still won't open clicking the icon and it still says Installing.

    I about ready to send it back and call it defective. NO websites offer anything that will help.
    I can't hold down the app and delete it - no "x" appears.
    Clicking it once to unpause it doesn't work. Clicking it twice doesn't work either.
    Logging out of iTunes and then holding down home/power buttons to reset doesn't work.
    The apps do not show in updates.
    I can install and uninstall them from iTunes on the computer, but they always show "Installing" on the iPad, no change.

    Help please?

  • by BobF4321,

    BobF4321 BobF4321 Aug 23, 2013 5:42 AM in response to BNHWin
    Level 1 (4 points)
    Apple Pay
    Aug 23, 2013 5:42 AM in response to BNHWin

    I'm having the same problem with one app... stuck at "installing" and none of the remedies work.  I was hoping an update to the app might help... an update was just issued, but applying the update (via iTunes sync to my Mac) doesn't do anything.   I have a lot of content on my iPad so I would rather not do a reset/restore.  Fortunately this is a non-essential app for me, so I'm going to be patient for a few weeks and upgrade to IOS 7 to see if it handles this case better than IOS 6.  If not, I'm going to open a case with Apple.

  • by orubin,

    orubin orubin Sep 19, 2013 11:45 PM in response to Demo
    Level 1 (4 points)
    Sep 19, 2013 11:45 PM in response to Demo

    Thanks Demo. Login out, shutdown and restart, logging back in worked for me. Al the WAITING downloads are once again queued up and downloading again. Much appreciated.

  • by Raymund campos,

    Raymund campos Raymund campos Sep 29, 2013 1:44 AM in response to stedwick
    Level 1 (0 points)
    Sep 29, 2013 1:44 AM in response to stedwick

    It is very easy sign out you apple id reboot device long press and the x button will be visible press x button

    then reboot

  • by rob_kuhn,

    rob_kuhn rob_kuhn Oct 15, 2013 12:17 PM in response to Neto
    Level 1 (5 points)
    Oct 15, 2013 12:17 PM in response to Neto

    @Neto: thanks!!  That worked!  I was just about to perform a complete wipe on my phone and attempt a restore from backup.

  • by NewUserOfIPHONE,

    NewUserOfIPHONE NewUserOfIPHONE Nov 2, 2013 7:10 PM in response to stedwick
    Level 1 (0 points)
    Nov 2, 2013 7:10 PM in response to stedwick

    I have the same problem with waiting APPS, but have somewhat of a solution.  In my mind, this also fixes the fact that Newstand cannot be removed.

     

    I made a folder on the home screen and called it BadAPPles.  All the broke stuff goes there.

  • by Faldor,

    Faldor Faldor Nov 3, 2013 9:29 AM in response to NewUserOfIPHONE
    Level 1 (0 points)
    Nov 3, 2013 9:29 AM in response to NewUserOfIPHONE

    A full shutdown solved the problem for me.

    Hold down power button and home button at the same time, until iPhone turns off.  This is supposed to be equivalent to removing the battery, according to Verizon.

    I waited a out 30 seconds, the turned iPhone back on.   Apps stuck in loading cleared from screens and the updated versions were still loaded on iPhone.

  • by fazer75,

    fazer75 fazer75 Nov 7, 2013 10:02 AM in response to stedwick
    Level 1 (0 points)
    Nov 7, 2013 10:02 AM in response to stedwick

    For me the problem was solved by downloading any other app in the store. When I entered my iTunes password again, it automatically started to redownload the "waiting..." app.

  • by mekds,

    mekds mekds Nov 7, 2013 9:05 PM in response to stedwick
    Level 1 (0 points)
    Nov 7, 2013 9:05 PM in response to stedwick

    I found the solution. You do not need to sync all of them again.  

     

    1. In your iphone, go to setting.

    2. Go to general

    3. Go to Usage

    4. In storage, click show all apps

    5. Click the waiting apps and delete them

    6. Go to the App store and install them again

     

    Good luck!

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