Skip navigation

TS3694: Resolve specific iTunes update and restore errors

Learn about Resolve specific iTunes update and restore errors

TS3694 error code 40

1167 Views 1 Reply Latest reply: Jul 2, 2012 4:06 PM by lllaass RSS
beaudonahue Calculating status...
Currently Being Moderated
Jul 2, 2012 3:38 PM

i keep getting an error code 40 on my ipod i cant restore it i have tried on two different computers what do i do

  • lllaass Level 10 Level 10 (134,880 points)
    Currently Being Moderated
    Jul 2, 2012 4:06 PM (in response to beaudonahue)

    Try:

    Errors related to third-party security software

    Error 2, 4 (or -4), 6, 40, 1000, 9006

    1. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    3. Verify that access to ports 80 and 443 are allowed on your network.
    4. Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    6. Restore your device while connected to a different network.
    7. Restore using a different computer.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.