Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
Hi B Noir,
I ran the diagnostics and here are the results:
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
Compaq-Presario FQ582AA-ABA SR5710F
QuickTime not available
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 126.96.36.199
Apple Mobile Device 188.8.131.52
Apple Mobile Device Driver 184.108.40.206
Bonjour 220.127.116.11 (333.10)
Gracenote SDK 18.104.22.1682
Gracenote MusicID 22.214.171.124
Gracenote Submit 126.96.36.199
Gracenote DSP 188.8.131.52
iTunes Serial Number 00D0ACBC02C48EA0
Current user is not an administrator.
The current local date and time is 2012-07-03 17:21:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA , NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 184.108.40.206 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.
Also, I am attaching an image of my driver details:
Many thanks, David. This looks like our culprit:
CD Driver Not Available
With that one, I'd start with solution 3 from the following document:
That was it! I went to the website that had the latest Gear driver and installed it and now everything works perfectly. How on earth did you figure that out? I don't think I would have ever found the solution even if I looked for months.
Thank you so much. Now I can burn some of my original GarageBand compositions to CD.
You're welcome! Glad you got things sorted out.
How on earth did you figure that out?
... A combination of luck, practise and obsessive community-monitoring?
What I think is going on is that in recent times a bunch of issues that used to present as "Disk Burner or Software not found" errors (with diagnostics indicating a 2380 error) are now presenting as the "iTunes was not properly installed ..." error messages, and giving results in the diagnostics that are quite closely resembling the symptoms of the "Registry settings" message that you investigated earlier.
Fortunately, that "CD Driver not available" result in the diagnostics usually gives a heads-up that we should be checking on installation of the driver rather than checking on the device filters in the registry. i've had three or four good results (I think) with that strategy over the past couple of months.
Many thanks for reporting back with your resolution. That's of great help for advice providers when trying to check to see if there's been a "symptom change" like this with a problem.