Question: "New" iPad display "ghosting"/"image retention"

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mpb2000

Level 1

(12 points)

Question: "New" iPad display "ghosting"/"image retention"

My "new" iPad/ipad3 is experiencing intermittent "ghosting" or what apple is calling "image retention:" some elements of a previous image on the display remain faintly even after the display changes. The retained image does not have to be on the screen very long and I have my auto lock set to the minimum 2 minutes. I called apple about this and was set up with an appointment at my local apple store. When I brought my iPad in, it was not experiencing any ghosting, so I didn't really have anything to show, but the "genius" I spoke to said this was normal, even clarifying that they referred to it as image retention, and that it is a short term issue that goes away. While this has been my experience, that is not something I expect to be normal behavior for an iPad. It is obviously not mentioned anywhere in the product description and is not in any sort of documentation. I said as much to the "genius" and said that I would like a replacement that did not have this problem, which would be covered under apple care. He said all iPads do this so there was nothing he could do.

Is this really the case? Is this issue something that just happens and is accepted? Any pointers on resolving the issue? Thanks everyone.

Posted on Jul 2, 2012 5:51 PM

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Answer 1

Jul 2, 2012 5:54 PM in response to mpb2000 In response to mpb2000

Never had it happen on mine.

Had it since day of release.

Jul 2, 2012 5:54 PM

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Answer 2

Jul 4, 2012 5:33 PM in response to mpb2000 In response to mpb2000

I had the same issue on the iPad 2 about 2(?) months ago. Made an appointment at an Apple store (i'm in Australia) and the genius ran diagnostic test and confirmed it was image retention. I walked out with a replacement iPad 5 minutes later. Maybe in the last couple of months they've decided to stop honouring this as a warranty issue?

My replacement however, is experiencing exactly the same problem, so I thought I would do some investigating before I make another appointment, which brought me here.

Has anyone successfully got a replacement in the last couple of months for this issue?

Jul 4, 2012 5:33 PM

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Answer 3

xingoc

Level 1

(0 points)

Aug 16, 2012 2:51 PM in response to mpb2000 In response to mpb2000

I have exactly the same issue very recently on my iPad2, which already beyond the warranty, I wouldn't expect to have a replacement like you guys do, but I'll try to talk to the "Genius" anyway, otherwise I'll feel I was totally fooled, Apple's products are supposed to be quality, solid and stable, how come it only lasts a year and four months. These image retentions are annoying, sometimes it's way worse than faintly visible. I tried to restart the iPad, but still it comes back when you stay on a image for a minute or so. I googled this problem around Internet, some say that this can be a hardware problem, one person pointed out that the LG screens which was used for the early batches are most likely where the problem come from, but I'm not sure. Apple must give a resonable answer and solution other than saying it's normal. I have been a die-hard Apple fan before this happened. BTW, I am here in Canada.

Aug 16, 2012 2:51 PM

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Answer 4

Nov 24, 2016 9:37 AM in response to mpb2000 In response to mpb2000

II had the same problem on my IPad Air 9.6"first gen so I bought the new iPad Pro, 9.6", very disappointed to see that it has the same problem.then I had a look at my iPod, same problem.

will take it in for repair, hope it is still under warranty.

googled the problem and somebody claims that it is the digitizer, ( the glass screen on the front, it senses the position of your finger on the screen).

I am an electronic technician and have a hard time beleaving this.

wil also check store display,s ipads to see if they have that problem.

It is not screen burn in , ghost image moves to a different spot on the screen it you turn it.

Nov 24, 2016 9:37 AM

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Question: Q: "New" iPad display "ghosting"/"image retention"

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Question: "New" iPad display "ghosting"/"image retention"