Retina Macbook Pro - Defective Screen (white pressure mark)

Question

Level 1

8 points

Retina Macbook Pro - Defective Screen (white pressure mark)

After waiting 3-4 weeks I was so excited to finally receive my retina macbook pro today. To my dissapointment as soon as I turned it on this glaring white light/cloudy mark behind the screen stabbed me in the heart. So dissapointing to wait so long just to get a defective unit.

I called AppleCare and they said I could either ship it back for a refund, or I could take it into the apple store for a refund. Apple store is only 30 minutes away so instead of putting any trust in fedex I decided to just go return it in person.

So now I'm waiting up to five days for the money to be refunded so I can order again and wait ANOTHER 3-4 weeks to receive a unit because I upgraded the base model to 16GB of ram, and it may have the same exact problem when it arrives... who even know... 😢

I saw on macrumors a few others have had this issue so I'm not alone, but I do hate that I was unlucky this time around.

Here is what it looked like:

http://i.imgur.com/AimHC.jpg

http://i.imgur.com/zUFkW.jpg

Anyone else this unlucky?

Posted on Jul 2, 2012 10:53 PM

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Answer 1

luca218k

Level 1

18 points

Jul 14, 2012 7:48 AM in response to JoshGlzbrk

mine is worse... green and red spots, made by single pixels... 😟 i am waiting for them to tell me if i can ship it back or i will have to go to an Apple Store

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Answer 2

AfzalivE

Level 1

0 points

Jul 18, 2012 8:03 PM in response to JoshGlzbrk

I have had a mark like this on my MBP since I bought it last month but mine is not visible when the screen is on.

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Answer 3

Maziyar

Level 1

15 points

Jul 18, 2012 9:33 PM in response to JoshGlzbrk

I'v seen ppl with this problem in other topics. Why didn't you replace it instead of refund. You could even request for advance replacement which you keep the one u have and wait the new one comes and the return the defective one.

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Answer 4

JoshGlzbrk Author

Level 1

8 points

Jul 18, 2012 9:48 PM in response to Maziyar

I wasn't given that option. They said I had to return it...

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Answer 5

Oct 26, 2013 1:22 PM in response to JoshGlzbrk

I have exactely the same problem on my Retina Macbook Pro. The bright mark looks exactely as yours does. -.- ... but I'm already out of my 1 year warranty.

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Answer 6

Oct 26, 2013 2:48 PM in response to JoshGlzbrk

I've experienced this. I think they're called muras but I'm not certain. They weren't there when I bought the mid-2012 15" Retina MacBook Pro, they developed months later. First one, then two. I brought it in to the Genius Bar and they say both muras and replaced my display. The replacement display I got was horribly yellow tinted and muddy looking whereas my first display with the muras had brilliant colours and sharp text. Apple considers a consistently-yellow tinted display normal and refuses to replace it. The Spyder4Elite colour calibrator can reduce the yellowing but does nothing to help the muddy colour quality and blurriness.

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