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How to get photos from iCloud

I restored my iPhone settings and when I chose to back up from iCloud, not all of my pictures were there. How do I retrieve my pictures from iCloud to put back on my phone?

Posted on Jul 3, 2012 1:40 AM

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110 replies

Apr 10, 2017 8:00 PM in response to ezyjules

Thank you ezyjules. After an initial restore from iCloud only 134 photos were there and some were grey thumb nails. I tried a lot of your "Did not Work" also. Finally after the latest iOS 10.3.1 update I did as you suggest, your 1), 2)b) and most importantly I think 3) and left it for 2 hours. When I returned 6762 photos and 76 videos were back!! Thank you again🙂

Sep 9, 2012 4:08 PM in response to SarahG11

I fixed this issue after a lot of time and pain (see below)


Seems to have come up on various threads so it seems to be an issue and should be escalated by Apple. They were none the wiser at the genius bar apart from telling me the iCloud backup is probably corrupted and I should call Apple care (as if that is going to do anything)


https://discussions.apple.com/thread/4081689

https://discussions.apple.com/thread/3835232?answerId=17988389022#17988389022

https://discussions.apple.com/thread/3813084?answerId=17887940022#17887940022

https://discussions.apple.com/thread/4076441?answerId=18811914022#18811914022

https://discussions.apple.com/thread/4009825?answerId=18688593022#18688593022

https://discussions.apple.com/thread/3925963?answerId=19426061022#19426061022

https://discussions.apple.com/thread/4188985

https://discussions.apple.com/thread/3952443?answerId=18390030022#18390030022


I experienced the same problem with the iCloud restore not working properly. I had my iPhone 4 replaced as the home button was defective. When attempting to restore an 9.5GB iCloud backup from the day before it just would not work properly. Firstly, half my apps did not restore, they would begin to download showing the progress indicator then just disappear, leaving my home screen naked. No big deal as apps can be downloaded again.


However, what was a big deal for me was the 1,625 photos on my camera roll, including many of the first year of my kid's life. The camera roll would say downloading x of 1,625 photos, download a few of them, then simply stop downloading any new shots. When I would restart the phone it did not show any downloading message, it believed the restore was complete. I tried about ten different restore scenarios, listed below, all of which gave me varying results (some resulting in all my apps restoring) but all of which would only give me some of my photos back.


What was a comfort was that I once got about 700 of the shots back. So the photos were still in the cloud rather than gone and this indicated that it was the restore process or the iCloud backup on my phone that was the problem. These are the things I tried in sequence as I despairingly tried to get my photos back...


Things I tried that DID NOT work


1) Erase all settings and attempt to restore again from scratch (four times)

2) Tried the restore from a different WiFi network (once)

3) Tried the restore from one WiFi network then switched to another once the restore 'hung' (once)

4) Tried the restore from an Apple store WiFi network (once)

5) Tried the restore from a previous iCloud backup (twice)

6) Had Apple replace the iPhone 4 (once)


With all of these I got a varying amount of my photos and apps back before it stopped restoring. I was also making the mistake (I learnt afterwards) of opening and moving between apps during the download to check progress.


Thing I tried that DID work


1) Did not plug the phone into my MacBook, I used the wall charger only to prevent any iTunes sync activity

2) Erase all settings and data, restore from the iCloud backup and input passwords in all the pop up windows once it reboots.

2) Open photos app gallery to see photos downloading and show the progress message "downloading xx of x,xxx"

3) Left it on this photo screen and did not touch the phone at all for the entire restore. I did not close the photo galley/camera roll app once, open any other apps.


Finally this time round it work and all my photos and apps restored in full. I am going to go back to syncing with iTunes as I don't trust iCloud for restores. It seems that iCloud does not handle photo restores that well, especially if the gallery is large. In short: Wall charger only, restore from iCloud, open Photos app, don't touch. Really hope this works for you too if you've had the same issue.

How to get photos from iCloud

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