When I attach a JPG file to an email my recipient using a PC can see the image in the message window, but cannot download/ save to disk. This is no good for me as I'm a photographer who needs to send photos to clients on a regular basis.
I am not a Windows user but it appears that the person does not know how to use his computer.
Would it help him if you zipped the file before you send it?
I am not a Windows user but it appears that the person does not know how to use his computer.
Would it help him if you zipped the file before you send it?
Depending which Windows they're using, have they tried Right clicking on the Pic & Send To... or such or Open with?
If it was just one person having this problem I would agree with you, but it has been reported by several of my clients. Zipping files may be a solution, but creates problems for non-expert users who've never heard of zip files! The point is that Mail has previously worked fine, as far as I know, but now I'm having problems sending image files to people. What has changed?
Right clicking was my first suggestion, but it seems the image is embedded in the message content, and can't be saved or copied.
John
I hope this link helps:
http://www.labnol.org/software/download-images-in-outlook-email/8277/
Neville
This information is useful, but for the average email user this sort of advice must seem like Algebra! All they want is to receive the photos and use them straight away. It's clearly not an Apple problem, and if everyone used a Mac the world would be a much better place......
Agreed John.
I have just read elsewhere that a fix which worked a few years ago was to send the email as plain text - Mail/Preferences/Composing - the box at the top.
Neville
yes the plain text option should work, as should the zipping of files. this is blatently down to user incompetence!
Neville is correct, but all you have to do is remember to include the file suffix (.jpg) on the photo file, and to send them as 'Windows friendly attachments'.
Neville is correct, but all you have to do is remember to include the file suffix (.jpg) on the photo file, and to send them as 'Windows friendly attachments'.
Is this an alternative to plain text?
Is a 3 letter extension all that is required to make images Windows friendly?
is this an alternative to plain text?
Nope, that remains a good idea!
Is a 3 letter extension all that is required to make images Windows friendly?
Windows is fairly neanderthal: it only knows what kind of file it is if you include a file suffix.
'Send as Windows friendly attachment' is a setting in Mail.app. You will see the button when you click on Attach.
'Send as Windows friendly attachment' is a setting in Mail.app. You will see the button when you click on Attach.
You can tell I am not a Mail user. I only use it to answer questions here. I suspect this option is a hangover from the days of resource forks but it may help the OP.
Then perhaps you should restrict your replies about Apple Mail.app! 🙂
I only use it to answer questions here.
Same way it was here! 🙂
I always include the suffix .jpg on my files, and check the "Windows-friendly" box, but still have difficulties. As I said before, the problem seems to be with Windows OS not recognising the attachment as a separate file. There is no problem sending files from Mac to Mac, or from PC to Mac.
I will try sending message as plain text, and using zip files, but really there shouldn't be any need for this. The beauty of Apple's system is that it just works, without any fiddling about. A flaw like this is frustrating, because it shouldn't happen.
Problems with sending email attachments to Windows computers.
