5 Replies Latest reply: Jan 8, 2014 6:58 AM by technologicallychallenged
Sparta95 Level 1 Level 1

When I plug it into my Mac, it does not show up on itunes but It shows up on the finder. I eject it from there and when I unplug the cord from my Mac, it shows the apple logo and asks me to choose a language. So I chose english and it works fine but there's no songs and I try to plug it back in the Mac to put music in it but still dosen't show up on itunes and every time I unplug it from the Mac it asks me to choose a language  every time I unplug it. Can anyone help?

iPod nano
  • Kenichi Watanabe Level 8 Level 8
    Mac OS X

    If you have not done so already, restart the Mac.  Make sure you have the latest version of iTunes installed.




    Try doing an iPod Reset while it is connected to the Mac that is running iTunes.  This is the Reset procedure.




    If that does not help, try putting it into Disk Mode, again while connected to the Mac (running iTunes).  This is the Disk Mode procedure



  • Sparta95 Level 1 Level 1

    I tried all that and it still dosen't work.

  • Kenichi Watanabe Level 8 Level 8
    Mac OS X

    It sounds like the iPod needs a Restore using iTunes.  But you're saying iTunes does not see the iPod, even though Finder sees it, so if iTunes does not see it, you can't do a Restore.  It definitely does not appear in the iTunes sidebar, under DEVICES, correct?


    I just did the following with my 5th gen iPod nano and Mac (just to confirm it does no harm), so you can try it, if you want.  This procedure will erase the nano, so I hope all the songs (and other content) on it now are all synced from your Mac's iTunes library.  I have previously done this with older "hard drive" iPods before, but not a nano.


    Put the nano into Disk Mode, as before (link in previous post).


    With iTunes NOT running, run Disk Utility and connect the nano.  The nano should appear in the Disk Utility sidebar.  Select "Apple iPod Media" in the sidebar, NOT the iPod's "volume" that is indented under it (so the DEVICE should be selected, not the device's volume).  Over to the right, go to the Erase tab.


    Set Format to Mac OS Extended (Journaled).  You can Name it whatever you want, or leave it "Untitled."  Click Erase.  This will erase (reformat) the iPod's flash storage.  Because the DEVICE was selected in the sidebar, it will also re-partition it (to one partition).  It should take less than one minute to complete, then Eject the iPod.  It should say OK to Disconnect on nano's screen.  But you don't need to disconnect it.


    Use the Reset procedure (link in previous post) to take the nano out of Disk Mode.  Run iTunes.  Hopefully, iTunes will see the iPod (in "recovery mode"), and offer to Restore it.  If you can then Restore it successfully, your nano should be working properly again.


    NOTE:  If there is a hardware problem with your nano, erasing it with Disk Utility may not work.  And that will leave your nano non-functional.

  • hnilsson Level 1 Level 1

    Thanks Kenichi!


    I had this problem with my iPod Classic. Your solution worked. (Although I had iTunes running)...


    iTunes 11.1.1 on Mac OS X 10.8.4.


    A little bit of necro posting...

  • technologicallychallenged Level 1 Level 1

    Hi Kenichi,


    Just wondering if you had any advice for what to do if it says "couldd't unmount disk"?

    I have tried to follow all of your steps but i couldnt get past erasing my ipod. It stopped working out of the blue a few weeks ago, and i have no clue why. It doesnt come up in the finder, nor in ITunes, but will turn on.




    Thank you!!!