Cannot receive iCloud mail in OS X Mail

Question

Level 1

9 points

Cannot receive iCloud mail in OS X Mail

Since the 1st July I can't get .mac or .me e-mail to work on a G5 or Intel Mac with 10.5.8 in either Entourage 2004, 2008 or MacMail - The settings are as per the Apple Support instructions (to the letter) and no Mail comes in - I know what I am doing with a Mac so I know it's not me - What gives? - does iCloud just not work unless you buy a new machine with Lion?.... Somebody changed something with iCloud after the 30th that they are not owning up to I suspect - Steve please come back.....

Posted on Jul 3, 2012 3:36 PM

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Answer 1

Jul 3, 2012 3:51 PM in response to interfaceh

Did you move your MobileMe email to iCloud before MobileMe shut down? The mail servers did change from MobileMe to iCloud, so if you didn't update them, that's why.

Have you followed these instructions: http://support.apple.com/kb/HT5330?viewlocale=en_US

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Answer 2

interfaceh Author

Level 1

9 points

Jul 3, 2012 4:04 PM in response to Julian Wright

Yep

Moved the email to iCloud and it came back with the "Your email will continue working after the 30th" message.

Followed the instructions exactly in all of the support docs including the one you mention.

I have just tried it with a 27" Intel iMac running SnowLeopard in Apple Mail and still it won't work........

Lots of Effing and Blinding going on.....

There MUST be an answer to this - thanks for your help by the way

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Answer 3

Jul 3, 2012 4:07 PM in response to interfaceh

Can you access the email account successfully at http://icloud.com to verify it did move over ok?

By "won't work" what exactly do you mean? Any error messages? What does the Connection Doctor in Mail say?

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Answer 4

interfaceh Author

Level 1

9 points

Jul 3, 2012 4:17 PM in response to Julian Wright

www.icloud.com works perfectly (indicating that the user and password is OK).

If I can have an e-mail address I will send you Screen SnapShots of every step of what I did and the error messages appearing.

If my iDisk was still working I would have put them up on it!!!!

Basically IMAP account and SMTP failed every time

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Answer 5

Jul 3, 2012 4:31 PM in response to interfaceh

I don't want to give out my private email address on a public forum - but you can upload images here using the camera icon above the text area box.

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Answer 6

interfaceh Author

Level 1

9 points

Jul 3, 2012 4:52 PM in response to Julian Wright

Can't get the Camera to work - I suspect that the pics do not meet Apple's specs (sic)

Try this:

https://www.dropbox.com/sh/8n0psy09rjdjyyz/e4oujzQAkl

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Answer 7

interfaceh Author

Level 1

9 points

Jul 4, 2012 11:01 PM in response to interfaceh

Latest news:

Spent two hours with a Genius at the Coventry Garden Apple Store last night and no matter what he tried he could not get it to work! They (other Genuis's had a look in) are at a loss as to what is going on...... All the settings are correct, but Mail in Snow Leopard or earlier will not work!

The only "solution" it seems is to buy a new machine with Lion on it - a very poor option as this is just simple old technology email we are talking about here! It would be nice if Apple paid to fix this problem and not the customer.

Anybody out there who has a fix for this?

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