Ipad 3/wifi Skype probs

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Level 1

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Ipad 3/wifi Skype probs

I can see and hear people fine when skypeing from my iPad but they tell me the sound and picture quality is absolutely terrible. The sound cuts in and out and the video is just weird pixel effect. it also drops offline all the time during the call and needs restarting. I tried reinstalling Skype several times which sometimes makes a difference and sometimes not. It's driving me crazy because I bought the ipad for skypeing! Is it the iPad or a wifi problem? I also switched from broadband to SoftBank Ultra wifi 4G when I bought the iPad. I never had these probs before with broadband and laptop.

iPad, iOS 5.1.1

Posted on Jul 3, 2012 6:52 PM

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Answer 1

fromsouth

Level 5

4,945 points

Jul 3, 2012 8:15 PM in response to helen-san

why don't you go to starbucks, or apple store with fast wi fi, there you will be able to answer your own question.

Connection stable at starbucks, wi fi problem. Unstable -iPad. Another idea maybe have someone else's ipad, and see if those ppl you are skyping still complain. Problem may as well be on the other end, you do realize that, right?

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Answer 2

helen-san Author

Level 1

0 points

Jul 3, 2012 9:39 PM in response to fromsouth

No free wifi in Japan Starbucks (or anywhere here that I know of) and not sure whether making a Skype call from the apple store is possible. I thought at first that the problem must be at the other end since I could see and hear ok, but everyone says they only have this problem with my Skype calls, nobody else's, so that kinda suggests the problem is my end to me. Same problem with G talk and FaceTime, not only Skype. The signal strength is excellent, no problem there. I occasionally get the can't connect to Internet message when the signal is full strength as others have complained of, and it sometimes seems much slower than it should be too for streaming and surfing. I have the new ultra high speed router. A problem with the router perhaps? I've no idea what's going on really.

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Answer 3

fromsouth

Level 5

4,945 points

Jul 3, 2012 10:09 PM in response to helen-san

The advices that I provided allow you to troubleshoot by elimination. You however seem to be inclined to troubleshoot by guesstimating. You logic is up to you, but just so you know how strange it sounds to a uneducated and shortsighted person like me, let me show you my logic.

" everyone says they only have this problem with my Skype calls, nobody else's, so that kinda suggests the problem is my end to me" -people's opinion is subjective, and the test with another iPad on the same network or with the same iPad on better network would be more precise. Even without that test, nothing points that the problem is with your iPad or network, nor does it allow you to establish which one of those two is the culprit.

"The signal strength is excellent, no problem there" That is just sooo **** funny, since the signal strength or speed of your router is not the weakest link of the Internet, speed of you ISP is, and especially upload speed. Our even outdated routers, would still be 25 times faster then my home Internet. And you just confirmed all that by your next paragraph "I occasionally get the can't connect to Internet message when the signal is full strength".

I have no idea what is going on either, but you asked for advise and I attempted to provide with steps to understand, whether you decide to use those is up to you.

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