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Question: ' charging not supported with this accessory' and Not Charging at all

Help and advice please.


I am having problems getting the new IPad to charge at all and sometime it displays this message.


' charging not supported with this accessory'. This message is appearing occasionally on my 5 week old new iPad (3) within a few minutes of plugging it in. :( It is also not charging after this message appears. I am using the supplied wall socket and cable. I am also having problems getting the iPad to charge at all even if the message does not show. This is frustrating me no end. I expected a reliable device given the amount I paid.


I am so disappointed, frustrated and feeling some what angry.


I rang Apple support today (twice) and it made a liar of me working just fine for few minutes the first time then again failed, then for hour or so after the second call seemed to work just fine. Now it is not charging, and won't charge despite repeatedly unplugging and repluging, Switching off the iPad and turning it back on etc etc.


I am not happy at all!

iPad (3rd gen) Wi-Fi + Cellular, iOS 5.1.1

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Jul 16, 2012 6:05 AM in response to JoFromAustralia In response to JoFromAustralia

Not normal. Take it to an Apple Store for evaluation.


Make a Genius Bar Reservation

http://www.apple.com/retail/geniusbar/


The quickest way (and really the only way) to charge your iPad is with the included 10W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.


Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.

How to Calibrate Your Mac, iPhone, or iPad Battery

http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/


At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html


Also, if you have a 3rd generation iPad, look at

Apple: iPad Battery Nothing to Get Charged Up About

http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/

Apple Explains New iPad's Continued Charging Beyond 100% Battery Level

http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/

New iPad Takes Much Longer to Charge Than iPad 2

http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html


Apple Batteries - iPadhttp://www.apple.com/batteries/ipad.html


Extend iPad Battery Life (Look at pjl123 comment)

https://discussions.apple.com/thread/3921324?tstart=30


New iPad Slow to Recharge, Barely Charges During Use

http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html


Tips About Charging for New iPad 3

http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html


Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips

http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad


In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.


 Cheers, Tom 😉

Jul 16, 2012 6:05 AM

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Jul 31, 2012 11:03 PM in response to JoFromAustralia In response to JoFromAustralia

Well Ts now Fixed

My advice is do the following

1] ring Apple Support, and ring again if you have to as I did as advise differs from person to person

2] have support book an appointment for you in to a tech person the can correctly diagnose the problem and can fix it for you.

3] turn the iPad off and keep what is left in the battery for the tech fellow

4] take you pad and cables and plug etc with you

5] I went to an apple Store at Robina but equally an Apple reseller / dealer should have been able to give the same physical help. The apple store was open after my normal work hours on a Thur night.


Comments

The problem was initially intermittant. The cable still worked when syncing with my laptop. This made apple support think it was not hardware. Support thought it was software in the operating system. Only the technical person could deal with that, and that had to be in person with them having physical contact with the ipad. However it turned out to simply be the cable and this was replaced quickly and efficiently.


The only other thing I have to Say is I am pleased I bought it from an Apple Store. I was impressed with how that particular store looked after another family members devices. I choose carefully with the location of purchase with such service in mind. I am sure purchasing from a dealer / reseller would have yielded just as good a service. Another great reason not to buy from box movers like Big W

Jul 31, 2012 11:03 PM

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Question: ' charging not supported with this accessory' and Not Charging at all