I found that my Apple wireless keyboard has 17 digit serial number.
it's located at the back part near power button.
I tried to put my serial to apple service coverage check website.
But it doesn't work
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Thank you
Apple Wireless Keyboard-OTHER, iOS 5.1.1, Apple Wireless Keyboard Thai ver.
I have same problem.
Anyone can advise?
An Apple genius was trying to do the same but had no luck. He told me my only options were to buy a new one or locate the receipt I didn't have.
I have the exact same issue.
Come-on Apple! Are you going to prove to everyone that you're that stupid that you can't answer an absolutely fundamental question like this one?
I had the same problem. If you have the order number, just call their support line and use the order number instead. I just di that and they're sending me a new one now.
Still bizarre that you can't enter the serial number into their support site though, but at least this is a workaround (IF you have the order number).
-Peter Vel
FYI (and anyone else).
Apple does not maintain a database of relatively low cost peripherals. If a warranty issue comes up, a copy of the sales receipt will document purchase.
Barry
How can I check my warranty with 17digits Serial number?
