Dust Particle under iPad screen.

Hi I have had my iPad 3 exactly 8 weeks. Today I noticed a small speck under the glass of the screen. It is not a dead pixel as its still there when iPad switched off. So think its a dust particle.

Should this happen to an iPad so new?

Is it a defect ?

Should I consider returning it for replacement?


I am super cautious with my device as it was a present. It is protected by smart cover and back, always kept in a padded case.

Thanks in anticipation for any suggestions or advice.

iPad (3rd generation) Wi-Fi, iOS 5.1

Posted on Jul 4, 2012 12:37 PM

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Posted on Jul 11, 2012 11:37 PM

Hi thanks for ur input. I went to Apple store yesterday about this issue. The guys in there had not heard of this problem with iPads but only with Macs. Apparently as mac screens are only held on by strong magnets. They can clean mac screens at apple stores but because iPads are "Sealed" they cannot clean them. The guy said the dust must have occurred during manafacture.

As mine is only a couple of months old they of course would replace it no hesitation but my iPad is engraved as it was a given to me as a gift. So they could not give me a new engraved one. The advice was to phone the online customer services and because it's do new there is a scheme whereby they will send an exact iPad Out to you. You put your dusty one in box and return it to them. They will examine the dust/fault. They will either rectify and return or replace, in my case with engraving. When you receive the new iPad then u just return the substitute one they loaned you at the start.


If this all goes to plan I will be very impressed. But I'm still at the stage of deviding if it's worth it. The particle is small only I notice it cos I'm a perfectionist. What I do think though is that could one bit of dust lead to more later in my warranty or even outside it!

2 replies
Question marked as Top-ranking reply

Jul 11, 2012 11:37 PM in response to hoschmie

Hi thanks for ur input. I went to Apple store yesterday about this issue. The guys in there had not heard of this problem with iPads but only with Macs. Apparently as mac screens are only held on by strong magnets. They can clean mac screens at apple stores but because iPads are "Sealed" they cannot clean them. The guy said the dust must have occurred during manafacture.

As mine is only a couple of months old they of course would replace it no hesitation but my iPad is engraved as it was a given to me as a gift. So they could not give me a new engraved one. The advice was to phone the online customer services and because it's do new there is a scheme whereby they will send an exact iPad Out to you. You put your dusty one in box and return it to them. They will examine the dust/fault. They will either rectify and return or replace, in my case with engraving. When you receive the new iPad then u just return the substitute one they loaned you at the start.


If this all goes to plan I will be very impressed. But I'm still at the stage of deviding if it's worth it. The particle is small only I notice it cos I'm a perfectionist. What I do think though is that could one bit of dust lead to more later in my warranty or even outside it!

Jul 11, 2012 2:30 PM in response to Hegs44

I'm having exactly the same problem with my iPad. I've been using it for only 3 weeks and also noticed a dust particle under the glass of the screen. My iPad is also being protected and it is treated carefully by me. I'm sorry that I can't give you an advice on sending it back to Apple, but I heard that people sent their iPad to Apple and even got a worser one (including more dust and scratches than ever before - but that depends on luck, I guess)


I hope that I could support you a bit.

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Dust Particle under iPad screen.

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