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Horrible colors on external monitor using macbook air(2012) with mini dp to hdmi

I have one of the new macbook airs (2012) hooked up to an external monitor (Dell SR2320L) using a mini display port to hdmi adapter.


The dsiplay shows up fine on the external monitor, except for the colors and contrast being terrible. Any color grey on a white background doesnt even seem to render. However if I look at that same image on the airs screen, I can see all of the grey colors perfectly. I have tested the hdmi cable and monitor on different computers and they work perfectly. I have tried three different adapters all with the same problems, leaving me to believe that there is something wrong with the macbook air itself and its ability to output a mini display port signal.


Does anyone know why I would be having a problem like this?

MacBook Air (13-inch, Mid 2012), Mac OS X (10.7.4)

Posted on Jul 4, 2012 1:55 PM

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Question marked as Top-ranking reply

Posted on Jul 5, 2012 1:15 AM

I have exactly the same problem:


Laptop: MacBook Pro 13", Mid 2012


External Monitor: Samsung SyncMaster SA550 (HDMI input)


Mini DisplayPort to HDMI Adapter: Moshi Mini DP to HDMI Adapter with Audio Support (H1824ZM in the Apple Store)


Colors are generally washed out, very low contrast, very high brightness, some fonts are distorted.

438 replies

Jul 19, 2012 4:50 PM in response to jtehlert

Ironically I spent HOURS trying to find the best new external monitor (for less than $600) while my brand new maxed out MBA "13 was being configured in China. Only to have the exact same problem that everyone is mentioning here. I've tried multiple monitors (different brands), VGA, DVI, HDMI - nothing. Until of course I take it to the Apple store and they hook it up to one of their older cinema displays and it works fine. Back to the office again and total white wash.


I did notice a couple of reboot times that occasionally there'd be a SPLIT second when the greys looked normal and then right back to washed out again.


I use this for work and I work 10 hours a day. If this doesn't get fixed soon I'm going to go nuts.

Jul 20, 2012 3:21 PM in response to jtehlert

I just sent an email off to Moshi technical support, and will update you guys when I get a response!


Hi,


I am having color and contrast problems with the Moshi Mini DisplayPort to HDMI adapter. I have a 2012 macbook air and have the problems with both my external monitors (HP 2310m and HP 2311m).

I have Mac OSX 10.7.4 and purchased the moshi adapter at the apple retail store.


I am not the only one with these problems as dozens have the exact same problems as discussed here: https://discussions.apple.com/thread/4080525?start=15&tstart=0



How can I fix this problem?

Jul 20, 2012 3:49 PM in response to jtehlert

Hey all... has anyone tried to see if the MBA will work on Apple's display? Not that it's a solution, but it might shed some light on trobleshooting. Here are my next steps (since I had the chance to return my AOC monitor):


  1. Try MBA on my work monitor, a work projector and finally a work monitor with cinema display ratio.
  2. If any of them fail, I'm going to the Apple Store to investigate
  3. If they all work, I'm going to bring my MBA to Best Buy and try out a higher quality (like Dell) monitor and see if I'm ok.
  4. If I find a monitor that works, I'm buying it.
  5. If any of the tests fail, I'm going to the Apple Store (I've started a case). Not sure if they'll have a monitor to test.


I'll report back my findings.

Jul 20, 2012 11:28 PM in response to LT Mac User

How would you test this on an Apple display? I don't know of one which has an HDMI input, which is the common factor with this issue.


To summaries the conditions that cause this issue:


- MBA 2012 (and one case of a retina MBP) but not on older generation MBAs, so it would seem that the new Intel HD 4000 is to blame.

- HDMI adaptor (make does not matter, and same adapters causing issue with 2012 hardware work fine with older models). Switching to a DVI adaptor always improves the display, but this isn't a real solution to the problem.

- monitors seem not to matter, and no-one seems to have reported a case of a 2012 MBA working with one monitor but not another. (LT Mac User, point 4 above, let us know if you find a working monitor).

- problem exists in OSX Lion and Mountain Lion.


We are all still within the 90 day window of included AppleCare telephonic support, so we should be calling Apple up and logging the issue.

Jul 21, 2012 3:07 AM in response to jtehlert

Same Here:


- MBA 13" 2012

- Mountain Lion 10.8 GM

- Mini DisplayPort --> HDMI

- LG IPS235P


this is the output (look at the google search buttons grey background)


http://imageshack.us/photo/my-images/14/mbavsips235p.jpg/


with a Mini DisplayPort --> HDMI they are better (not as much as the mba display, btw). Do you think that trying with a DVI adapter can help the situation?

Jul 21, 2012 9:01 AM in response to Hydrofire

The thing is, we shouldn't have to buy other stuff to find a solution. When you pay 1700$+, you expect everything to work without having to find solutions buying more stuff.


I know it can be a temporary solution for some, but i'm not spending a penny because they failed to deliver a finished product.


I hope they are now aware of the issue since the number of people reporting the problem is growing..!

Jul 21, 2012 4:07 PM in response to LT Mac User

I took my MBA to a Genius Bar hours after unboxing it. It worked on their Cinema Display. I wouldn't say it was perfect but it was far better than then whitewashing I was getting. She rebooted the PRAM and also mentioned something about 'natural joseling of the MBA could make things work again'. I just looked at her like, 'what kind of BS are you trying to sell me'?


Got it back to the office and of course I had to same results as previously on the brand new 27" Samsung I bought since I was screensizing down to a 13" MBA. My 2007 15" MBP looks pretty good on it though.


For a brief minute I was hoping the software update specifically for the latest MBP and MBAs would fix it. It didn't.

Horrible colors on external monitor using macbook air(2012) with mini dp to hdmi

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