Multiple problems with my 2012 Retina Macbook Pro

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Level 1

8 points

Multiple problems with my 2012 Retina Macbook Pro

Hi,

I just got my 2012 Retina MBP with 16GB RAM and 768 GB HD. OS X Lion 10.7.4 is running and all requisite updates are installed. I am quite surprised at what I think are bugs that are associated with this MBP. Here are my issues. Hopefully someone can assist. Today being the 4th of July, their phone support is offline.

1. The trackpad does not work well after I open the trackpad app via preferences. I cannot scroll or do Mission Control or Expose for instance.

Yes, I have installed the following update to no avail: http://support.apple.com/kb/DL1543

No, I do not see the "Macbook Pro Trackupade Update" as described within the following article:http://support.apple.com/kb/TS4297? viewlocale=en_US&locale=en_US

2. Whenever I swipe with my 4 fingers to get to the next screen, the screen darkens and becomes completely black. This is highly unusual and does not happen with my Macbook Air or my imac.

3. I have about 4 Safari windows running on seperate screens and this seems to bring my machine to a crawl. This again has never been a problem with my MBA or my IMAC.

Pls Help!!

P.S. I will pay the "Geniuses" a visit tomorrow.

MacBook Pro with Retina display, Mac OS X (10.7.4)

Posted on Jul 4, 2012 4:22 PM

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Answer 1

topspin Author

Level 1

8 points

Jul 4, 2012 4:25 PM in response to topspin

I should hasten to add that I can confirm point#3 via the activity monitory. CPU is pegged at close to 100% and fluctuates between 30% to 100% and my machine is slow to respond. Memory usage is about 1.5GB which is not a problem.

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Answer 2

topspin Author

Level 1

8 points

Jul 4, 2012 5:15 PM in response to topspin

Regarding point#2:

The Safari issue has abated however I observed that the "Windowserver" process is consistently taking up 90-100% of the CPU and thus bringing my machine to a crawl. It seems like others are experiencing similar issues. Here is one instance where this person's "windowserver" process is crashing.

https://discussions.apple.com/thread/4076513?answerId=18817381022#18817381022

This is very disappointing and underwhelming.

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Answer 3

Jul 4, 2012 7:31 PM in response to topspin

A few of their machines have been having some issue such as "ghost screen." Whether you update the trackpad or not, it should not behave this way. My advice is return it and get a new one. A warning though, if you do decide to return it, it will be a while before you get a new one since it's in high demand.

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Answer 4

Jul 4, 2012 8:59 PM in response to topspin

Hi,

You are lucky to have gotten a retina MBP.

For the trackpad problem. Try going to the system preferences trackpad area and make sure that the boxes are checked on for the gestures that you are not able to do.

For the CPU problem, maybe try quitting out of other apps to make the CPU work less and focus its power on Safari.

I hope this helps at least a little.

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Answer 5

topspin Author

Level 1

8 points

Jul 4, 2012 9:25 PM in response to DisneyWorld

DisneyWorld,

I have already checked for that. Thanks anyway. I think the CPU issue is probably thta the drivers for the GPU needs to be updated by Apple.

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Answer 6

Jul 4, 2012 9:32 PM in response to topspin

sounds janky man. Even though it might not be a hardware problem i would probably return it and wait, because apple has that ridiculous 15 day return policy. but it might not be a hardware problem. But if mine arrives and behaves this way (and i hope it does not!) i would probably return it.

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Answer 7

topspin Author

Level 1

8 points

Jul 4, 2012 9:35 PM in response to kindkind1

I am reinstalling the Lion and restoring data from time machine from backup. From my research online, this happens when you download and install the latest Retina update while the machine goes into sleep mode. This time I will turn off the sleep mode. Here goes nothing.

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Answer 8

Jul 4, 2012 9:41 PM in response to topspin

Good luck - keep us informed of your progress. With any luck, your re-install will 'fix' the problems. If not, back to the Apple Store.

Clinton

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Answer 9

topspin Author

Level 1

8 points

Jul 6, 2012 9:58 AM in response to clintonfrombirmingham

All,

I wanted to follow up with you.

It turned out that my profile was corrupted. I created a new account and moved all of my data to the new account. Problem solved. 🙂 So, no hardware or software issues.

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Answer 10

jwpye

Level 1

0 points

Jul 8, 2012 10:03 PM in response to topspin

Nice to know that these are actually shipping. Apple Stores appear to have the low/mids available, but just can't seem to grab a high end one without ordering online.

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