Macbook Retina Display isight camera not working - graphics freeze

I very much doubt it is a software issue. It kept occurring for me on brand new installs of 10.7 and 10.8 with no other software installed. I just got the Apple store to swap mine for a brand new laptop. It was BTO so they had to order it in, but that only took a few days.

If no other software installed. It should be a handware issue.

What's BTO???

I also want to take my rmbp to Apple Store this weekend~

I hope they could replace a new one for me.

Any suggestion?

Thanks~!

BTO is built to order. I had a model with 16GB of RAM which isn't one they keep in stock.

If you have one of the standard configurations they will probably have one in stock. Just tell them that you paid for a brand new laptop, the one you received has never worked properly and you expect it replaced with a brand new laptop. It's a professional machine, it has never worked as it should and you can't afford to be without it while they try and repair it. If they say no, then ask for a manager. I believe replacements need manager approval anyway.

Mine is also 16Gb too~~~

Okay~ I see, meet manager would be helpful~

Actually, I replaced my display 2 weeks ago because the burn-in issue~

While now, the burn- in issue coms back,they didn't give me a good display without burn in issue~

and what's more, the iSight doesn't work~!

I should talke to the manager~!

I only get my rmbp for 4 weeks~ while I need to repair it twice!!

Thanks for your help

i'm almost sure its a software issue my friends because first:

logout (with closing all the apps) ALWAYS solves this, of course reboot does.

but when i chose to logout with the option to open windows when logging back in... it doesn't!

as far as my humble memory knows, when you log out normally, the computer shuts down all the processes running so i guess there's sth wrong going on in the background... com'n like that fan issue! the update solved it

i don't know about oher cases, but if it was a hardware issues, howcome a rearragnement of what apps or processes r working (logout,reboot) solves it -always- ?

mjhawk,

is you replacement still working good? If it is, i will get one too.

Yes it works fine.

I see what you're saying about it being software, but I don't agree. The laptop I had replaced had the problem with fresh installs of Lion and Mountain lion. If it was just a software issue then every single rMBP would have the problem out of the box. This is not the case. My replacement works fine. It seems to me like a problem with temperamental hardware.

I wouldn't be surprised though if it isn't possible to 'cover up' the issue with a software patch. ie they could find what it is about a logout that satisfies the flaky hardware and just do that every time the webcam is trying to start up (eg respawn the hung process etc)

It seems I really should ask them to replace one for me!

update:

i've noticed that after i did an SMC reset... ONLY putting the laptopt to sleep THROUGH THE apple logo then---sleep... induces the problem!

while shutting down, or closing the lid, or anything else doesn't cause this.... its only clicking on that sleep option!

Guys, I took my rmbp to Apple Store yesterday~ and they will replace my laptop with a new one~~

I hope there will be no issues on my new laptop

my friends, in MY case (which is that the camera loses connectivity ONLY when selecting -sleep- from the apple icon menue..)

restarting plus holding : alt+cmd+R+P solved it!

while restarting, hold those buttons together, it will loop through the restart process, in my case i let it loop like three times, and this solved it for me! i've done several tests, closed the lid, for hours, selected sleep from menu for hours as well, and all is good 🙂

hope it helps if someone has exactly the same sitiuation in here...

LeeTheKing,

I'm going to the apple store today? Did they offer a replacement without resisting or trying to setup a repair?

Same problem here. However, my rMBP used to work fine for several weeks (I ordered mine one day after it was released and received it two weeks later). No issues at all with the camera. It was only recently when I noticed the problem using Skype. Checking other applications, i.e. FaceTime, PhotoBooth the camera was also not responding. I have no clue what this was triggered by. However, it appear under USB hardware section. One time when checking the hardware the camera was not showing at all.

I can confirm that after restart, or log-off (w/o recovering open windows) the problem is fixed temporarily.

I have contacted Apple and will see what solution they suggest.

Just got back my rMBP. They replaced the screen and the problem seems gone.