disc burner or software not found

Microsoft Windows 10.0 x64 Home Premium Edition (Build 14393)

Dell Inc. Inspiron 5558

iTunes 12.6.1.25

FairPlay 2.12.8

Apple Application Support 5.5

iPod Updater Library 12.0

Apple Mobile Device 10.3.2.3

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 6.2.2.39

iTunes Serial Number 00000260173D152C

Current user is not an administrator.

The current local date and time is 2017-05-31 22:16:37.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

**** Runtime Libraries ****

c:\windows\system32\ucrtbase.dll: 10.0.14393.0

c:\windows\system32\msvcp140.dll: 14.10.25017.0

c:\windows\system32\vcruntime140.dll: 14.10.25017.0

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcp120.dll: 12.0.21005.1

c:\windows\system32\msvcr120.dll: 12.0.21005.1

c:\windows\system32\msvcp110_win.dll: 10.0.14393.0

**** External Plug-ins Information ****

No external plug-ins installed.

Bonjour service 3.1.0.1 (333.18) is currently running.

iPodService 12.6.1.25 (x64) is currently running.

iTunesHelper 12.6.1.25 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

Hi, I have the same problem, so here's my diagnostic:

Microsoft Windows 7 x64 Professional Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP Pro3500 Series

iTunes 12.7.1.14

FairPlay 2.13.16

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 11.0.1.2

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.0.0.2 (765.20)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iTunes Serial Number 0000000059A365AC

Current user is an administrator.

The current local date and time is 2017-11-25 15:59:36.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics

**** Runtime Libraries ****

c:\windows\system32\msvcp140.dll: 14.10.25008.0

c:\windows\system32\vcruntime140.dll: 14.10.25008.0

c:\windows\system32\ucrtbase.dll: 10.0.10586.1171

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcr120.dll: 12.0.21005.1

c:\windows\system32\msvcp120.dll: 12.0.21005.1

c:\program files (x86)\norton internet security\engine\22.11.2.7\ucrtbase.dll: 10.0.14393.33

**** External Plug-ins Information ****

Plug-in Name: 畔敮灕䌠浯慰楮湯

Plug-in Loaded: Yes

Plug-in Version: 0.0.5

Plug-in File Version: 1.4.4.0

Plug-in Path: C:\Program Files\iTunes\Plug-ins\iTuneUpX64.dll

Bonjour service 3.0.0.2 (765.20) is currently running.

iPodService 12.7.1.14 (x64) is currently running.

iTunesHelper 12.7.1.14 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently not running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.3.0),

F: hp DVD-ROM SH-116BB, Rev HI10

Audio CD in drive.

Found 10 songs on CD, playing time 36:58 on Audio CD.

Track 1, start time 00:02:00

Track 2, start time 03:43:28

Track 3, start time 07:17:45

Track 4, start time 10:36:68

Track 5, start time 14:37:03

Track 6, start time 18:16:08

Track 7, start time 22:12:57

Track 8, start time 25:33:36

Track 9, start time 29:22:72

Track 10, start time 32:34:48

Audio CD reading succeeded.

Get drive speed succeeded.

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

To Be Filled By O.E.M. To Be Filled By O.E.M.

iTunes 12.7.1.14

FairPlay 2.13.16

iPod Updater Library 12.0

Apple Mobile Device 11.0.1.2

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.0.0.2 (765.20)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iTunes Serial Number 00000000117F37CC

Current user is an administrator.

The current local date and time is 2017-12-05 00:49:40.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics

**** Runtime Libraries ****

c:\windows\system32\msvcp140.dll: 14.10.25008.0

c:\windows\system32\vcruntime140.dll: 14.10.25008.0

c:\windows\system32\ucrtbase.dll: 10.0.10586.788

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcr120.dll: 12.0.21005.1

c:\windows\system32\msvcp120.dll: 12.0.21005.1

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: cc8960e9393af233c5657300c9099379

Bonjour service 3.0.0.2 (765.20) is currently running.

iPodService 12.7.1.14 (x64) is currently running.

iTunesHelper 12.7.1.14 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

There's a few different things that can cause that one.

Could you post your diagnostics for us please?

In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

... and click "Next".

When you get through to the final screen:

... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Invalid LowerFilters registry value.

Interesting.

Let's try the following document with that one:

iTunes for Windows: Troubleshooting CD issues caused by device filters

My code says:

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

Sony Corporation VGN-CR590E

iTunes 10.7.0.21

QuickTime 7.7.3

FairPlay 2.2.19

Apple Application Support 2.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL Not Available

Apple Mobile Device 6.0.0.59

Apple Mobile Device Driver 1.62.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0026A7440DD323C8

Current user is not an administrator.

The current local date and time is 2012-11-10 18:35:10.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is not supported. (16005)

Video Display Information

Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.7.0.21 is currently running.

iTunesHelper 10.7.0.21 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0),

UpperFilters: GEARAspiWDM (2.2.3.0),

Failed while scanning for CD / DVD drives, error 2380.

Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

What does this mean???

Failed while scanning for CD / DVD drives, error 2380.

Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

With that one, I'd start with solution 3 from the following document:

iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

(Build 9200)

Hewlett-Packard p7-1414

iTunes 11.0.0.163

QuickTime 7.7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 00EAB8D80AF917C0

Current user is not an administrator.

The current local date and time is 2012-12-07 14:41:38.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.0.163 (x64) is currently running.

iTunesHelper 11.0.0.163 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.3.0),

Failed while scanning for CD / DVD drives, error 2355.

Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

E: Unsupported CD or DVD drive.

Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

Microsoft Windows XP Professional Service Pack 3 (Build 2600)

System manufacturer M2NS-NVM

iTunes 11.0.2.26

QuickTime 7.7.3

FairPlay 2.3.31

Apple Application Support 2.3.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.57.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0012B5100F368FD0

Current user is an administrator.

The current local date and time is 2013-03-07 01:20:40.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

ATI Radeon HD 3200 Graphics

NVIDIA GeForce 210

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.2.26 is currently running.

iTunesHelper 11.0.2.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.3.0),

D: SONY DVD-ROM DDU1615, Rev GYS4

Audio CD in drive.

Found 9 songs on CD, playing time 68:41 on Audio CD.

Track 1, start time 00:02:00

Track 2, start time 15:50:74

Track 3, start time 20:56:49

Track 4, start time 33:49:31

Track 5, start time 40:05:74

Track 6, start time 50:21:26

Track 7, start time 56:08:01

Track 8, start time 60:51:24

Track 9, start time 65:16:71

Audio CD reading succeeded.

Get drive speed succeeded.

I've had this problem for a while now. Please help!

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

Hewlett-Packard p7-1520t

iTunes 11.0.2.26

QuickTime not available

FairPlay 2.3.31

Apple Application Support 2.3.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 00DFB71809DC5440

Current user is not an administrator.

The current local date and time is 2013-03-11 10:18:13.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.2.26 (x64) is currently running.

iTunesHelper 11.0.2.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

I was able to burn playlist a few hours ago and now i can't

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

Dell Inc. Inspiron 1520

iTunes 11.0.2.26

QuickTime 7.7.3

FairPlay 2.3.31

Apple Application Support 2.3.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0018B338032B8E28

Current user is not an administrator.

The current local date and time is 2013-03-11 16:24:05.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 8400M GS

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.2.26 is currently running.

iTunesHelper 11.0.2.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

TOSHIBA SATELLITE C660

iTunes 10.6.1.7

QuickTime not available

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 0018AA7C033C2170

Current user is not an administrator.

The current local date and time is 2013-03-19 18:05:22.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics Family

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.6.1.7 (x64) is currently running.

iTunesHelper 10.6.1.7 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.0.1),

G: DTSOFT BDROM, Rev 1.05

Data or MP3 CD in drive.

Found 1 songs on CD, playing time 113:21 on CDROM media.

Track 1, start time 00:02:00

Get drive speed succeeded.

The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: MATSHITA DVD-RAM UJ8B0 on CDR media at speed 8X.

I: DTSOFT BDROM, Rev 1.05

Drive is empty.

The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: MATSHITA DVD-RAM UJ8B0 on CDR media at speed 8X.

G: DTSOFT BDROM, Rev 1.05

Data or MP3 CD in drive.

Found 1 songs on CD, playing time 113:21 on CDROM media.

Track 1, start time 00:02:00

Get drive speed succeeded.

The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: MATSHITA DVD-RAM UJ8B0 on CDR media at speed 8X.

H: DTSOFT BDROM, Rev 1.05

Data or MP3 CD in drive.

Found 1 songs on CD, playing time 213:52 on CDROM media.

Track 1, start time 00:02:00

Get drive speed succeeded.

The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: MATSHITA DVD-RAM UJ8B0 on CDR media at speed 8X.