TS1436: Can't burn a CD in iTunes for Windows
Learn about Can't burn a CD in iTunes for Windows
Q: disc burner or software not found
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Aug 19, 2013 5:33 PMby MeysterA,Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP G60 Notebook PC
iTunes 11.0.4.4
QuickTime 7.7.3
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0023B64009E68F48
Current user is an administrator.
The current local date and time is 2013-08-19 20:31:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Sep 22, 2013 5:29 PMby jhayleemcginty1,Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 5520
iTunes 11.0.5.5
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0036B7000F704D68
Current user is not an administrator.
The current local date and time is 2013-09-22 19:28:47.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 3000
　
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.5.5 (x64) is currently running.
iTunesHelper 11.0.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Oct 3, 2013 10:43 PMby clairedel21,Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard Presario CQ62 Notebook PC
iTunes 11.1.0.126
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0017B710095B1A60
Current user is not an administrator.
The current local date and time is 2013-10-03 22:38:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.0.126 (x64) is currently running.
iTunesHelper 11.1.0.126 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Oct 8, 2013 8:46 AMby Mickaddington,I am having same issue. See diagnostic below:
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Vostro 3350
iTunes 11.1.1.11
QuickTime 7.7.1
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002AB2F00E4E02B8
Current user is not an administrator.
The current local date and time is 2013-10-08 10:41:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6490M
ATI Technologies Inc., Mobile Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 08f4d437e21dfdaf1784c8bca9b3a780
iPodService 11.1.1.11 (x64) is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Nov 19, 2013 7:27 AMby rosangel campos,Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard MCP67
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B7500AF05550
Current user is not an administrator.
The current local date and time is 2013-11-19 15:21:17.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 7150M / nForce 630M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Feb 11, 2014 11:32 PMby karenotero,Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
SAMSUNG ELECTRONICS CO., LTD. 355V4C/356V4C/3445VC/3545VC
iTunes 11.1.4.62
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.0.32
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 007EBB780B95DBB8
Current user is not an administrator.
The current local date and time is 2014-02-11 23:26:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {0EDA6704-0D5A-4614-9FF1-3908486D4942}
Description: Microsoft Hosted Network Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {0A49CCD2-01C0-488C-8068-630C14F70EEF}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {3EED35C5-E11E-4E6B-A9DD-E8891180DF2D}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {28DF13CA-C591-44B5-9496-97C35FE1459D}
Description: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
IP Address: 192.168.0.7
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Feb 11 23:24:46 2014
Lease Expires: Wed Feb 12 00:24:46 2014
DNS Servers: 209.18.47.61
209.18.47.62
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-02-11 23:23:35.
**** Device Connectivity Tests ****
iPodService 11.1.4.62 (x64) is currently running.
iTunesHelper 11.1.4.62 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (3rd generation) running firmware version 5.1.1
Serial Number: 9C03260S6K2
iPhone 4S running firmware version 6.1.3
Serial Number: C8WHTT3QDTD3
**** Device Sync Tests ****
One or more sync tests failed.
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Feb 19, 2014 4:58 PMby Oddiee,Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
TOSHIBA Satellite C875D
iTunes 11.1.4.62
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.0.32
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 010BB4580A79FF40
Current user is not an administrator.
The current local date and time is 2014-02-19 16:52:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.4.62 (x64) is currently running.
iTunesHelper 11.1.4.62 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Apr 17, 2014 7:43 PMby MaceyKaye,Microsoft Windows XP Service Pack 2 (Build 2600)
Dell Inc. Inspiron 1545
iTunes 11.1.5.5
QuickTime 7.7.5
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00DCB7080BF6B2A8
Current user is an administrator.
The current local date and time is 2014-04-17 22:40:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 (x64) is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Apr 17, 2014 7:45 PMby MaceyKaye,Microsoft Windows XP Service Pack 2 (Build 2600)
Dell Inc. Inspiron 1545
iTunes 11.1.5.5
QuickTime 7.7.5
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00DCB7080BB3C188
Current user is an administrator.
The current local date and time is 2014-04-17 22:44:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 (x64) is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Apr 17, 2014 7:51 PMby MaceyKaye,Microsoft Windows XP Service Pack 2 (Build 2600)
Dell Inc. Inspiron 1545
iTunes 11.1.5.5
QuickTime 7.7.5
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00DCBB600C2F3088
Current user is an administrator.
The current local date and time is 2014-04-17 22:50:49.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {FE259E98-0819-4F1D-B034-CD4D063FED63}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.1.135
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Apr 17 22:08:14 2014
Lease Expires: Fri Apr 18 22:08:14 2014
DNS Servers: 206.51.128.55
206.51.143.55
192.168.1.1
Adapter Name: {101A74A1-056A-457E-BDDB-0C03E295C2F7}
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-04-17 22:49:53.
**** Device Connectivity Tests ****
iPodService 11.1.5.5 (x64) is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9C01099275J
iPhone 5 (CDMA) running firmware version 7.0.6
Serial Number: DNPKM756F8H2
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
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Apr 19, 2014 9:05 AMby swolfe14,Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Dell Inc. Inspiron 3521
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 014BB9D80E8F70A8
Current user is not an administrator.
The current local date and time is 2014-04-19 12:05:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 (x64) is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Apr 29, 2014 5:03 PMby lauren-english,Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard SLIC-MPC
iTunes 11.1.5.5
QuickTime 7.7.5
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00C8B5900A872018
Current user is not an administrator.
The current local date and time is 2014-04-30 00:58:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 1223250e24b40fb5a7b92b2ef138b1a9
The driver AFS.SYS is installed on the system.
iPodService 11.1.5.5 is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Nov 11, 2014 7:58 AMby BigSc0tt10,Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Acer Aspire 5332
iTunes 11.4.0.18
QuickTime 7.7.2
FairPlay 2.6.16
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.0.23
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0026B8480AF2D388
Current user is not an administrator.
The current local date and time is 2014-11-11 15:53:09.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.4.0.18 (x64) is currently running.
iTunesHelper 11.4.0.18 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
please help asap
