13 Replies Latest reply: Dec 19, 2012 6:04 AM by ROWRBAZZLE!
OS2Guy Level 2 Level 2 (310 points)

I have five Macs - from MacBook Pros to Mac Pros and I have never been able to view a PDF in Safari.  I needed some legal documents and they were placed online as PDFs.  I tried to view them but was presented with a blank black page in Safari and no option to download the PDF.

 

This happens on all five of my Macs.  I went to my neighbor who has a new MacBook Pro and went to the same site and presto!  There were the documents.  I had to download, copy to Flash and bring them home.

 

What is the problem here?  What is it on my systems - which are cloned from one main system - that stops me from viewing or downloading a PDF.  I've removed the Adbobe Acrosbat plugin, as suggested, and any other pdf plugins.  Reinstalled Lion.  Reinstalled Safari - all to no avail.  This is ridiculous!

 

Does anyone have an answer?

 

I can easily view the pdfs on my iPad but there, I cannot download them (and yes, I've tried opening them in iBooks, GoodReader, and the familiar productivity apps. 

 

Where do I go on my system to fix this?


3.2Ghz Mac Pro w/16GRam, 12TBHD, 2 SuperDrives; MBP 2.53GHz w/4G Ram;, iOS 1.x, 2-30" Cinema, HPColorLJ Printer, 12TB Ext HDs, 32G iPhone 4
  • Linc Davis Level 10 Level 10 (164,050 points)

    Select Help Installed Plug-ins from the Safari menu bar. Besides the following, what plugins are listed?

     

    iPhotoPhotocast

    Java

    QuickTime

    Shockwave Flash

    WebKit built-in PDF

  • OS2Guy Level 2 Level 2 (310 points)

    Adobe Acrobat NPAPI Plug-in, Version 10.1.3

    Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.3 — from file “AdobePDFViewerNPAPI.plugin”.

    MIME Type    Description    Extensions

    application/pdf    Acrobat Portable Document Format    pdf

    application/vnd.adobe.pdf    Acrobat Portable Document Format (Interim)    pdf

    application/vnd.adobe.pdfxml    Acrobat XML Portable Document Format    pdfxml

    application/vnd.adobe.x-mars    Acrobat XML Portable Document Format (Interim)    mars

    application/vnd.adobe.xdp+xml    XML Data Package    xdp

    application/vnd.adobe.xfd+xml    FormFlow99 Data File    xfd

    application/vnd.adobe.xfdf    Acrobat Forms Data Format in XML    xfdf

    application/vnd.fdf    Acrobat Forms Data Format    fdf

    DivX VOD Helper Plug-in

    DivX VOD Helper Plug-in — from file “OVSHelper.plugin”.

    MIME Type    Description    Extensions

    application/x-divxovshelper    DivX OVS Helper Plug-in    app

    DivX Web Player

    DivX Web Player version 2.1.2.265 — from file “DivXBrowserPlugin.plugin”.

    MIME Type    Description    Extensions

    video/divx    DivX Video File    divx,div

    Flip4Mac Windows Media Plugin

    The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime. — from file “Flip4Mac WMV Plugin.plugin”.

    MIME Type    Description    Extensions

    application/asx    Windows Media Plugin   

    application/x-mplayer2    Windows Media Plugin   

    application/x-ms-wmp    Windows Media Plugin   

    audio/x-ms-wax    Windows Media Playlist    wax

    audio/x-ms-wma    Windows Media Audio    wma

    video/x-ms-asf    Windows Media Video    asf

    video/x-ms-asf-plugin    Windows Media Plugin   

    video/x-ms-asx    Windows Media Playlist    asx

    video/x-ms-wm    Windows Media Video    wm

    video/x-ms-wmp    Windows Media Video    wmp

    video/x-ms-wmv    Windows Media Video    wmv

    video/x-ms-wmx    Windows Media Playlist    wmx

    video/x-ms-wvx    Windows Media Playlist    wvx

    Glims

    Glims Plug-in for Safari — from file “GlimsAdditions.webplugin”.

    MIME Type    Description    Extensions

    application/x-glims-js    Glims Plug-in for Safari   

    iPhotoPhotocast

    iPhoto6 — from file “iPhotoPhotocast.plugin”.

    MIME Type    Description    Extensions

    application/photo    iPhoto 700   

    Java Applet Plug-in

    Displays Java applet content, or a placeholder if Java is not installed. — from file “JavaAppletPlugin.plugin”.

    MIME Type    Description    Extensions

    application/x-java-applet    Basic Java Applets    javaapplet

    application/x-java-applet;jpi-version=1.6.0_33    Java applet   

    application/x-java-applet;version=1.1    Java applet   

    application/x-java-applet;version=1.1.1    Java applet   

    application/x-java-applet;version=1.1.2    Java applet   

    application/x-java-applet;version=1.1.3    Java applet   

    application/x-java-applet;version=1.2    Java applet   

    application/x-java-applet;version=1.2.1    Java applet   

    application/x-java-applet;version=1.2.2    Java applet   

    application/x-java-applet;version=1.3    Java applet   

    application/x-java-applet;version=1.3.1    Java applet   

    application/x-java-applet;version=1.4    Java applet   

    application/x-java-applet;version=1.4.2    Java applet   

    application/x-java-applet;version=1.5    Java applet   

    application/x-java-applet;version=1.6    Java applet   

    application/x-java-vm    Java applet   

    application/x-java-vm-npruntime    Java applet   

    Microsoft Office Live Plug-in

    Office Live Update v1.0 — from file “OfficeLiveBrowserPlugin.plugin”.

    MIME Type    Description    Extensions

    application/officelive    Office Live Update v1.0   

    MoveNetworks Quantum Media Player

    npmnqmp 071303000006 — from file “Move_Media_Player.plugin”.

    MIME Type    Description    Extensions

    application/x-vnd.movenetworks.qm    MoveNetworks Move Media Player Plug-In    qmx

    application/x-vnd.moveplay1.qm    MoveNetworks Move Media Player Plug-In    qmx

    PDF Browser Plugin

    View PDF documents within your web browser. — from file “PDF Browser Plugin.plugin”.

    MIME Type    Description    Extensions

    application/pdf    PDF document    pdf

    application/postscript    Postscript document    ps,eps

    QuickTime Plug-in 7.7.1

    The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. — from file “QuickTime Plugin.plugin”.

    MIME Type    Description    Extensions

    application/annodex    Annodex Media    anx

    application/ogg    Ogg Multimedia Bitstream    ogg, ogx

    application/sdp    SDP stream descriptor    sdp

    application/x-annodex    Annodex Media    anx

    application/x-mpeg    AMC media    amc

    application/x-ogg    Ogg Multimedia Bitstream    ogg, ogx

    application/x-rtsp    RTSP stream descriptor    rtsp,rts

    application/x-sdp    SDP stream descriptor    sdp

    audio/3gpp    3GPP media    3gp,3gpp

    audio/3gpp2    3GPP2 media    3g2,3gp2

    audio/aac    AAC audio    aac,adts

    audio/ac3    AC3 audio    ac3

    audio/aiff    AIFF audio    aiff,aif,aifc,cdda

    audio/amr    AMR audio    amr

    audio/annodex    Annodex Audio    axa

    audio/basic    uLaw/AU audio    au,snd,ulw

    audio/mid    MIDI    mid,midi,smf,kar

    audio/midi    MIDI    mid,midi,smf,kar

    audio/mp3    MP3 audio    mp3,swa

    audio/mp4    MPEG-4 media    mp4

    audio/mpeg    MPEG audio    mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa

    audio/mpeg3    MP3 audio    mp3,swa

    audio/ogg    Ogg Audio    oga

    audio/speex    Ogg Speex audio    spx

    audio/vnd.qcelp    QUALCOMM PureVoice audio    qcp,qcp

    audio/wav    WAVE audio    wav,bwf

    audio/x-aac    AAC audio    aac,adts

    audio/x-ac3    AC3 audio    ac3

    audio/x-aiff    AIFF audio    aiff,aif,aifc,cdda

    audio/x-annodex    Annodex Audio    axa

    audio/x-caf    CAF audio    caf

    audio/x-gsm    GSM audio    gsm

    audio/x-m4a    AAC audio    m4a

    audio/x-m4b    AAC audio book    m4b

    audio/x-m4p    AAC audio (protected)    m4p

    audio/x-midi    MIDI    mid,midi,smf,kar

    audio/x-mp3    MP3 audio    mp3,swa

    audio/x-mpeg    MPEG audio    mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa

    audio/x-mpeg3    MP3 audio    mp3,swa

    audio/x-ogg    Ogg Audio    oga

    audio/x-speex    Ogg Speex audio    spx

    audio/x-tta    True Audio    tta

    audio/x-wav    WAVE audio    wav,bwf

    image/jp2    JPEG2000 image    jp2

    image/jpeg2000    JPEG2000 image    jp2

    image/jpeg2000-image    JPEG2000 image    jp2

    image/pict    PICT image    pict,pic,pct

    image/png    PNG image    png

    image/tiff    TIFF image    tif,tiff

    image/x-bmp    BMP image    bmp,dib

    image/x-jpeg2000-image    JPEG2000 image    jp2

    image/x-macpaint    MacPaint image    pntg,pnt,mac

    image/x-pict    PICT image    pict,pic,pct

    image/x-png    PNG image    png

    image/x-quicktime    QuickTime image    qtif,qti

    image/x-sgi    SGI image    sgi,rgb

    image/x-targa    TGA image    targa,tga

    image/x-tiff    TIFF image    tif,tiff

    video/3gpp    3GPP media    3gp,3gpp

    video/3gpp2    3GPP2 media    3g2,3gp2

    video/annodex    Annodex Video    axv

    video/avi    Video For Windows (AVI)    avi,vfw,vfw,avi,gvi,divx,vp6

    video/flc    AutoDesk Animator (FLC)    flc,fli,cel

    video/mp4    MPEG-4 media    mp4

    video/mpeg    MPEG media    mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa

    video/msvideo    Video For Windows (AVI)    avi,vfw,vfw,avi,gvi,divx,vp6

    video/ogg    Ogg Video    ogv

    video/quicktime    QuickTime Movie    mov,qt,mqv

    video/sd-video    SD video    sdv

    video/x-annodex    Annodex Video    axv

    video/x-flv    Flash Video    flv

    video/x-m4v    Video (protected)    m4v

    video/x-mpeg    MPEG media    mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa

    video/x-msvideo    Video For Windows (AVI)    avi,vfw,vfw,avi,gvi,divx,vp6

    video/x-nuv    NuppelVideo    nuv

    video/x-ogg    Ogg Video    ogv

    SharePoint Browser Plug-in

    Microsoft Office for Mac SharePoint Browser Plug-in — from file “SharePointBrowserPlugin.plugin”.

    MIME Type    Description    Extensions

    application/x-sharepoint    Microsoft Office for Mac SharePoint Browser Plug-in   

    Shockwave Flash

    Shockwave Flash 11.1 r102 — from file “Flash Player.plugin”.

    MIME Type    Description    Extensions

    application/futuresplash    FutureSplash Player    spl

    application/x-shockwave-flash    Shockwave Flash    swf

    Shockwave for Director

    Adobe Shockwave for Director Netscape plug-in, version 11.6.1 — from file “DirectorShockwave.plugin”.

    MIME Type    Description    Extensions

    application/x-director    Shockwave for Director    dcr,dir,dxr

    Silverlight Plug-In

    4.0.60531.0 — from file “Silverlight.plugin”.

    MIME Type    Description    Extensions

    application/x-silverlight    Microsoft Silverlight    xaml

    application/x-silverlight-2    Microsoft Silverlight    xaml

    WebKit built-in PDF

    — from file “”.

    MIME Type    Description    Extensions

    application/pdf    Portable Document Format    pdf

    Yahoo! Installer Plug-in (3)

    Yahoo! Installer Plug-in provides application installation support — from file “Yahoo! Installer 3.plugin”.

    MIME Type    Description    Extensions

    application/x-yahoo-platform3    Yahoo! Installer Plug-in Component (3)    ydp

  • Linc Davis Level 10 Level 10 (164,050 points)

    Back up all data.

     

    Quit Safari. In the Finder, select Go Go to Folder... from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:

     

    /Library/Internet Plug-ins

     

    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then launch Safari and test.

     

    If you still have the issue, repeat with this line:

     

    ~/Library/Internet Plug-ins

     

    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • OS2Guy Level 2 Level 2 (310 points)

    Yes, I read this tip in another posting and I have removed all pdf plugin items, I now have this:

     

    CoolirisWebKitPlugin.plugin

    DirectorShockwave.plugin

    Disabled Plug-Ins

    DivXBrowserPlugin.plugin

    DRM Plugin.bundle

    Flash Player.plugin

    flashplayer.xpt

    Flip4Mac WMV Plugin.plugin

    GlimsAdditions.webplugin

    GoogleGadget.webplugin

    GoogleOneClickPluginDeluxe.plugin

    iPhotoPhotocast.plugin

    JavaAppletPlugin.plugin

    nsIQTScriptablePlugin.xpt

    OfficeLiveBrowserPlugin.plugin

    OVSHelper.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    RealPlayer Plugin

    RealPlayer Plugin.plugin

    RealPlayer Plugin.xpt

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    Silverlight.plugin

    Yahoo! Installer 3.plugin

     

    I emptied my Safari cache, closed and reloaded it but the problem remains.  I went to a pdf and changed the viewer to Safari (change all) and still unable to view a local pdf. 

     

    I'm at square one.  Still unable to view a PDF with Safari or to save a PDF with Safari.

     

    I tried changing my system preferences (Admin user) to log on as a guest to check that avenue and cannot get the system to stop booting directly into my system and stop to present a list of users so I can select the guest account.

     

    Most annoying.

  • Linc Davis Level 10 Level 10 (164,050 points)

    At 11:09 AM, you had not removed the Adobe PDF plugin. If you have since removed it and relaunched Safari, please post that information again.

  • OS2Guy Level 2 Level 2 (310 points)

    Sorry Linc - I had to get those pdf's downloaded, printed, signed and notarized then back in the mail...

     

    But my problem is still not resolved.  I removed all pdf plugins from the internet plug-ins folder, cleared the Safari cache, closed down Safari, restarted the whole system and still finding no PDF display, just a black screen.  I'm stumped on this and if it were just one machine I'd let it go but it affects all five of my machines - all of which are clones of the original Mac Pro. 

     

    In another posting you advise deleting the

     

    ~/Library/Preferences/com.apple.Safari.plist

     

    but I don't have one and assume Apple dropped that plist with Lion or an updated Safari.  This is all I have in the area where such a plist would reside:

     

    com.apple.security.appsandbox.plist

    com.apple.security.plist

    com.apple.security.plist.bak

    com.apple.security.systemidentities.plist

    com.apple.servermgrd.plist

    com.apple.SetupAssistant.plist

    com.apple.SoftwareUpdate.plist

    com.apple.SoftwareUpdate.plist.lockfile

    com.apple.systemuiserver.ec.plist

     

    I even removed all of the plugins, pdf or not, to a folder on the desktop, closed down Safari and reopened and still had the same problem.  I returned all of the plugins except for the pdf ones.

     

    So I'm stumped.  Mystified. 

  • Linc Davis Level 10 Level 10 (164,050 points)

    Have you again selected Help Installed Plug-ins from the Safari menu bar and verified that no PDF plugin is loaded, other than "WebKit built-in PDF"? You had two different ones before.

  • OS2Guy Level 2 Level 2 (310 points)

    Can't thank you enough link.  Looking at plug-ins again and found the pdf-browser plug-in was still on the system.  Removed it in the main system and in the backup, shut down Safari, opened it and the pdf displayed nicely.  I then went online and tested it there and it worked.

     

    Thanks for hanging in there and thinking logically.  I can breath easier now.  Round of applause my friend!

  • GParker Level 1 Level 1 (15 points)

    Could you please help me with this issue? I tried  the Help>Installed Plug-ins and this is what I have left...

     

    Coupons Inc., Coupon Printing FireFox Plugin

    Coupons Inc., Coupon Printing FireFox Plugin — from file “CouponPrinter-FireFox_v2.plugin”.

    MIME Type          Description          Extensions

    application/couponsinc-moz-printer-plugin-v401          Coupons Inc., Mac FireFox Coupon Printer Manager v401

    application/couponsinc-printer-plugin          Coupons Inc., Mac FireFox Coupon Printer Manager

    Facebook Plug-In

    http://www.facebook.com/fbplugin/ — from file “fbplugin_1_0_3.plugin”.

    MIME Type          Description          Extensions

    application/x-facebook-plugin_1_0_3          Facebook Plug-In

    Facebook Video Calling Plugin

    Facebook Video Calling by Skype — from file “FacebookVideoCalling.bundle”.

    MIME Type          Description          Extensions

    application/skypesdk-plugin          Facebook Video Calling plugin provided by Skype

    Flip4Mac Windows Media Plugin 2.3.8

    The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime. — from file “Flip4Mac WMV Plugin.plugin”.

    MIME Type          Description          Extensions

    application/asx          Windows Media Plugin

    application/x-mplayer2          Windows Media Plugin

    application/x-ms-wmp          Windows Media Plugin

    audio/x-ms-wax          Windows Media Playlist          wax

    audio/x-ms-wma          Windows Media Audio          wma

    video/x-ms-asf          Windows Media Video          asf

    video/x-ms-asf-plugin          Windows Media Plugin

    video/x-ms-asx          Windows Media Playlist          asx

    video/x-ms-wm          Windows Media Video          wm

    video/x-ms-wmp          Windows Media Video          wmp

    video/x-ms-wmv          Windows Media Video          wmv

    video/x-ms-wmx          Windows Media Playlist          wmx

    video/x-ms-wvx          Windows Media Playlist          wvx

    Garmin Communicator Plug-in Version 2.9.3.0

    Garmin Communicator Plug-in Version 2.9.3.0 — from file “GarminGpsControl.plugin”.

    MIME Type          Description          Extensions

    application/vnd-garmin.mygarmin          Garmin GPS Control          mygarmin

    Musicnotes

    Musicnotes Viewer plugin 1.18.6 http://www.musicnotes.com — from file “Musicnotes.plugin”.

    MIME Type          Description          Extensions

    application/x-musicnotes          Musicnotes          mtd,mgt

    Silverlight Plug-In

    4.0.51204.0 — from file “Silverlight.plugin”.

    MIME Type          Description          Extensions

    application/x-silverlight          Microsoft Silverlight          xaml

    application/x-silverlight-2          Microsoft Silverlight          xaml

  • Carole Aldrich Level 1 Level 1 (50 points)

    Where do you find the plug-ins to remove them? I've looked in the Libraries and Application Support folders. Have searched the hard drive, but come up with nothing. Theres are a number of Acrobat Plug-ins installed, but I can't figure out where they are to get rid of them. Please help.

  • Blake Pilgreen Level 1 Level 1 (0 points)

    I was unable to view or print a .pdf from Safari. I uninstalled Acrobat viewer. Still no luck. I Then re-installed Acrobat Viewer X. Still no luck.

     

    Finally, I did a spotlight search for this single file:

    AdobePDFViewerNPAPI.plugin

     

    It was located here: Macintosh HD/Library/Internet Plug-Ins

     

    Found it, then promptly deleted it. Restarted Safari and now everything works fine.

     

    Thanks for the help everyone!

  • spacebender Level 1 Level 1 (0 points)

    Thank you so much, Linc!  Peeking in the second location (~/Library/Internet Plug-ins) led to the solution, as my Schubert plugin apparently won't work with OS 10.7.5.

     

    PDF Browser Plugin.plugin

  • ROWRBAZZLE! Level 1 Level 1 (0 points)

    Thanks for this post. Was having similar trouble with loading pdf into Safari being broken since I installed new Adobe Reader (XI). Deleting AdobePDFViewerNPAPI.plugin and restart of Safari fixed the problem.